Pepperfry.com
- Sowjanya Open
Sowjanya filed this complaint against Pepperfry.com on Oct 06, 2019
On Aug **rd I placed an order for Zurich fabric lounger with two manual recliners in beige colour by hometown on Pepperfry, order no ********* the order was confirmed and the delivery was promised between **-**th September on the website. I opted for merchant Emi and the first EMI also got deducted. The product was not delivered also no intimation about the delivery dates was updated in the website, after several calls to the “worlds worst and damn rude “ customer service stated that the product will be delivered by October ** also received email confirmation on the same. However, on the website it still showed delivery times lines between **-**th September even on October *. On October *rd i received an email stating order cancelled and refund initiated without any reason mentioned. No confirmation from customer was taken for cancellation and refund. When i called to check the same the representatives were very rude and gave misleading information. No thorough background was done before cancelling the product. One of the representatives accepted that it was their mistake that they initiated a refund and nothing can be done.
Pepperfry is giving incorrect information that the product has been cancelled by merchant which is hometown however on Oct *th I received a message from hometown that the product is ready for dispatch. When I called and enquired on the same i was informed that the product has been picked up by Pepperfry and they will deliver the product.
I waited over a month and i wish to receive the product.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Damages for loss and agony
Pepperfry.com
Resolved
Frustrated? File a Complaint
NoBroker
"I am very happy with the prompt actions and updates by Voxya. Lawyer was quick to draft & send the legal notice. Kindly close complaint as the refund has been credited."
Prashanth Rao
Related Complaints
Pepperfry.com - Received Damage Product S Closed
Hi Team, I am writing to report that I received my order today in damaged condition. While I have ordered several products from you in the past without issue, I am very disappointed with the state of this delivery. Please find the details...
May 08, 2026 by Riyazahmed M Balbatti
Pepperfry.com - No replacement refund for wrong sofa delivered by pepperfry com Closed
I had purchased a sofa from pepperfry.com by visiting the store in Whitefield Bangalore. The sofa what i received is wrong one compared to what i purchased. the same i had reported to store manager on same day(*th Aug.****) itself when the sofa...
Sep 04, 2024 by Raghuram Ganjikunta
Pepperfry.com - Refund not processed Closed
I received damaged product from pepperfry, so raised the return request on *st September, the package was picked-up by Delhivery guy on *th September and pepperfry, case Manager Vibhuti Naik, said the moment package will be picked-up, they wil...
Sep 10, 2023 by Jai Shankar Giri
Pepperfry.com - 100 nights trial mattress fraud Closed
Pepperfry refuses to return the Sleep Company's *** days free trial mattress worth *****. The mattress does not wear any damage and keep under the mattress protector. I used it for ** days and want to return it....
Jun 11, 2023 by Pawan Koshta
Pepperfry.com - Defective product Closed
I bought a table last summer from Pepperfry online (Order ID-SKU ID : *********-FN*******-P-WH*****, Order Date: ** July ****) and it has been developing some white patches on the table top (attached pics). Request item to be serviced as it i...
Apr 22, 2023 by Pranav Audhkhasi
