- Pepperfry is denying to fix the damage for the Yuko Study Table With Two Drawers quality issue withi ^Open

R SATEESH KUMAR filed this complaint against Pepperfry.com on Jun 03, 2023

I ordered the Yuko office table from Pepperfry store Ramamurthy nagar, bangalore on ** Jun ****, it has warranty for * years. I use the products carefully but with in less than an year the product started damaging and losing the wood layer and engineered hardwood peeling.

ORDER ID: *********

ITEM NAME: Yuko Study Table With Two Drawers In Columbia Walnut Finish By Mintwud

SKU: FN*******-P-WH****

The product seems to be of poor quality. So I raised the concern to pepperfry, the carpenter visited my house and captured the photos & videos but he also didn't fix it and said pepperfry will check and replace the top wood. But after couple of days received call from Ms. Srushti M from escalation team on *nd Jun**** saying that this damage doesn't cover under warranty and denied to fix the issue. I even requested her to recheck the product but she denied saying the complaint has been verified/closed.

During the purchase on **th June **** from the store Ramamurthy Bangalore, pepperfry sales representative mentioned the product purchased from store covers more benefits in case of issues with in warranty and told the product life comes for ** years but it didn't cross even first year itself.
Pepperfry has denied the warranty stating that issue comes under "wear and tear" and it's not covered under return policy or warranty - it cannot be considered as "wear and tear" by any means or definition as the damage hasn't occurred due to improper use or by ageing.

It clearly shows that the pepperfry is scamming with warranty just to build trust amongst buyers and later deny the claim on warranty calling it as a "wear and tear".

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