Big Basket
- Package not delivered Open
Preethi Gopalakrishnan filed this complaint against Big Basket on Dec 06, 2018
The order date was wrongly reflected on order confirmation. I did not raise an issue. But on the delivery slot confirmed also delivery did not happen. When I tried calling customer care, the number isn't functioning and when I used the chat support, there was no response. This is happening for the second time in one month! The just say we will give ** percent refund and thing it resolves the matter. Where are the products? Order Number #MHO-********-******
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Big Basket
Resolved
Frustrated? File a Complaint
ClickOurStore
"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"
Jyoti Chaudhari
Related Complaints
Big Basket - Aren t responding to my complain after freezing my account Closed
My big basket account suddenly froze i called for help they didn’t explain properly so i was like okayy . Now the problem is my wallet has ***+ which im asking them to return to my bank account. Customer service poor , not picking up my call...
Apr 12, 2026 by Varun verma
I have ordered taking cactus from big basket on **th dec **** upon receiving the product I tried to turn it on ,But the product was not turning on I tried to charge it but it was not charging. So I have raised a return request for the product....
Dec 21, 2025 by Amman Sayyad
Big Basket - Frozen items delivered in paper bag multiple times Closed
For the last *-* months, everytime I order frozen food items, they get delivered in paper bag instead of ice box. Everytime I complain, they assure they will fix the SOP and next time order will be delivered in proper air tight container but th...
Nov 10, 2025 by KARUN BANSAL
Big Basket - Regarding issue in refund of order no BNN by Big basket Closed
Please find the attachments of my prepaid order dated ** October **** with order no: BNN-**********-********. My prepaid order was cancelled by your delivery partner without Mentioning any reason. I received the message that money will be refun...
Nov 04, 2025 by Deepak Verma
Big Basket - Damage product Closed
I had ordered rice from big basket on * of Oct **** which I had received totally damaged full of insects inside it when I opened the seal I immediately contacted the costumer service of big basket and told them all the issues they said they wil...
Oct 10, 2025 by Neha Singh