File a Complaint against Big Basket
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Big Basket
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How to resolve Big Basket complaints online
If you want to complain about a problem that relates to Big Basket, you have reached the right place.
File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Big Basket?
If you are not satisfied with Big Basket, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Big Basket and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Big Basket
But before filing a complaint, you should
a. Contact the customer support of Big Basket first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Big Basket
Find the contact details of Big Basket to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya.
How will Voxya help you?
We have helped thousands of consumers find a resolution. Use Voxya to raise your voice and get resolution by utilizing our social, legal & business network.
Social Network
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Business Network
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Legal Network
Take legal action by sending legal notice and filing a case in the consumer forum. Our large network of experienced & verified lawyers are available to help.
Big Basket - Aren t responding to my complain after freezing my account Closed
My big basket account suddenly froze i called for help they didn’t explain properly so i was like okayy . Now the problem is my wallet has ***+ which im asking them to return to my bank account. Customer service poor , not picking up my call...
Apr 12, 2026 by Varun verma
Big Basket - Bigbasket deactivated my account doesnt informed me Open
Big basket deactivated my account without notice and stole my Rs *** which was in my bbwallet. I have raised complaint agaist customer care but i have not received satisfactory responce, now they are not refunding my rs ***. I want rs *** bac...
Jan 17, 2026 by Satish sayaji patil
Big Basket - Cashback scam Open
I got a voucher in my google pay saying "*** rs cashback on ordering above ***/- rs in big basket" so i ordered and my net bill was *** rs I waited for for the cashback after receiving the order but I didn't get any sort of cashback when I rai...
Jan 15, 2026 by Siddharth
I have ordered taking cactus from big basket on **th dec **** upon receiving the product I tried to turn it on ,But the product was not turning on I tried to charge it but it was not charging. So I have raised a return request for the product....
Dec 21, 2025 by Amman Sayyad
Big Basket - Frozen items delivered in paper bag multiple times Closed
For the last *-* months, everytime I order frozen food items, they get delivered in paper bag instead of ice box. Everytime I complain, they assure they will fix the SOP and next time order will be delivered in proper air tight container but th...
Nov 10, 2025 by KARUN BANSAL
Big Basket - Regarding issue in refund of order no BNN by Big basket Closed
Please find the attachments of my prepaid order dated ** October **** with order no: BNN-**********-********. My prepaid order was cancelled by your delivery partner without Mentioning any reason. I received the message that money will be refun...
Nov 04, 2025 by Deepak Verma
Big Basket - Damage product Closed
I had ordered rice from big basket on * of Oct **** which I had received totally damaged full of insects inside it when I opened the seal I immediately contacted the costumer service of big basket and told them all the issues they said they wil...
Oct 10, 2025 by Neha Singh
Big Basket - Blocked account Closed
I am ** years old, and mostly rely on Zepto, Instamart and Blinkit for my daily needs. BB was used this time as Mooz Tofu was available only on BB. The following sequence of events happened: *. BB sends near expiry(* days left) To...
Oct 07, 2025 by Rakesh Batra
Big Basket - Account suspended Wallet balance forfeited Open
My account has been deactivated and the wallet balance has been made zero. I had more than **** rupees in the account...
Aug 17, 2025 by Abhinav Malhotra
Big Basket - Account deactivated Closed
My account abruptly got deactivated and the customer care states that this is due to multiple accounts and I only have one account. ...
Jul 31, 2025 by Dheeraj Katyal
Big Basket - Delivered Expired Kids Product Open
Its not about the price, It could have cost my kids life. They have delivered expired kids toothpaste. It was already expired in May ****. And they delivered it on July *st, ****. Actually, I havent checked for the expiry date, as I have immens...
Jul 13, 2025 by Bhavishya Suri
I order * items from big basket by paying full amount. I waited for * hr then I started communicating them.they are giving me wrong waiting time.after * hrs I called them then they told me that they this order is not operational. ...
Jun 19, 2025 by Priyanka Sawant
I was supposed to get my order till ** ** carrying a soft corner for Bigbasket i waited till ** but its * ** and still i didnt receive order i am very hungry had those last *** rupees from which i paid *** to bigbasket i was not allowed to canc...
Dec 11, 2024 by Lakshay Tyagi
Big Basket - Account deactivated Closed
My Big Basket account has been deactivated stating "We would like to inform you that as per our records, we notice that you were misusing the Bigbasket policy quality guarantees hence your account was deactivated". I have never denied a return ...
Nov 30, 2024 by Yuvraj jha
Big Basket - Package not delivered Closed
App shows item is delivered but I didn't received it ...
Nov 10, 2024 by ATHARV NARAYAN
Big Basket - Rotten old and expired items delivered Closed
Today Bigbasket delivered very bad and low quality items, including rotten vegetables, badly packaged food and old items. it is coming from really bad and unhygienic warehouses. The vegetables are a week or two old....
May 01, 2024 by Vrunda Bhatt
Big Basket - Delayed in orders everytime Closed
Everytime i ordered it get delayed and if i call they dont pick my call also they are just ignoring worst service. They are just increasing the estimated time and they dont revert back...
Apr 26, 2024 by Shivam
Big Basket - Paid twice Closed
Due to some technical issue I paid twice to big basket but now their customer support team is reluctant to even talk and give my money back it already been more than a week...
Mar 18, 2024 by Tatan
Big Basket - Account deactivated Closed
My order was cancelled I don't know what was the it's said tried reaching so they will deliver on the next slot but there was no call from delivery partner and on the delivery slot it's said I have cancelled the order but I didn't cancel it . ...
Jan 23, 2024 by Adil
Big Basket - My order not delivered and cancel without my permission Open
I'm reaching out because my chicken order was cancelled without my permission.I had ready masala for cooked chicken and I'm waiting for last half hour but this is my worst experience in big basket fresho Meats and I never want to use this App ...
Dec 10, 2023 by KULDEEP SINGH
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