- Double payment for a single booking ^Open

Abhijit sharma filed this complaint against Oyo Hotels on Aug 31, 2018

Dear Sir/Mam,

I recently booked a hotel in Indore (Madhuri Inn - **th/**th August ****). Initially, a booking was made over the phone through oyorooms on the evening of **th August ****. The payment for that particular booking was not done as it was a pay at hotel booking.

Later, as I boarded the bus and reached Indore at around **:** AM (**th August ****), I booked another room through goibibo.com (almost the same price). The reason behind this new booking was that the date of check-in had changed from **th August to **th August and hence I presumed that my booking through oyorooms might have been cancelled. So, I changed my check-in date to **th August **** at the goibibo website. Also, the payment was made in advance for this booking.

As I reached the hotel (**th August ****- around **:** AM), I inquired at the reception about my room and affirmed about my goibibo booking done a bit earlier. The executive (half asleep) replied that you already have a booking with us with check-in date as **th August ****. To which I showed him the goibibo booking receipt on my mobile's app and he agreed by saying that the payment has not yet been reflected but it will be cleared by morning at your end. I moved into the room and came down in the morning at *:** AM (had to appear in a competitive exam being conducted by GoMP electricity board for recruitment).

As, I was leaving after checking-out from the hotel, I was again demanded the payment of the room. I reminded him that my booking through oyorooms should have been cancelled due to invalid date and the booking through ibibo should be considered as the original booking for which the payment had already been done at night. But the guy at the reception was not ready to listen and so I called the oyorooms customer care (**********) and to my surprise, I got a similar response from the executives at the telephone too. The executive (lady) was confirming the fact that payment has been done through the goibibo platform but you will still have to make another payment as you already had a booking for a previous date with same name. As I was already late for the reporting time of my exam, I didn't argue with with any of the executives and just made the payment and left for my exam center.

I request you to please look into the matter as it was was very rude and uncharacteristic behaviour at your end. The lady executive was insisting for the payment to be made through the oyorooms booking only and was not ready to consider the goibibo booking which was paid beforehand by me.

My simple question to you is - A single individual with a single booking with the same unique ID against both bookings, then how can you claim the amount twice from the customer for a single booking. After all, I ended up using a single room at your property. I don't know whether my money can be refunded or not but the attitude from your end was uncalled for.

The logic that was being put forward from the hotel receptionist and the oyorooms executive over the phone from from your end was that we will not be getting the money from goibibo platform for this booking and so please make the payment with us and ask for a refund with goibibo.com (which was a non-refundable booking).

The fact is that I had informed the guy at reception beforehand (in the night itself) that the oyorooms booking has to be cancelled (**th August **** one ) and the new one (**th August **** one) has to be considered as the fresh booking. But he was half asleep at that point of time and paid a deaf ear to all my requests.

Please look into the matter seriously and reply at the earliest and this time come up with a logical reason atleast.

Attached are the receipts of both the payments.

Thanks & Regards,
Abhijit Sharma

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