Top consumer complaints in 2024 - Voxya Consumer Forum Online

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Not getting any response (Airtel ) ^Open

I have done a recharge of *** in Airtel app. There is an offer of ₹** off. I have to pay only ***. I choose that offer and make the payment than the Airtel done recharge of ***. They are saying that we are working on your problem you will hav...

May 10, 2019 by Nabeel Haider

Mental torture did by the company (Airtel ) ^Open

It's a long * month back when I porting my number from Jio to Airtel. The whole procedure of losing signals and getting signals on the new operator will take approximately ** minutes to * hour (activating the number in airtel). But in my case,...

May 09, 2019 by Amanrackwal

Technical team is not responding from last 7 days (Airtel ) ^Open

My Internet was not working from the last * days. I had lodged a complaint in airtel *** and they ask to wait for till *th May. The deadline time for resolving as the internet is the main source in today's world. I am not able to access my emai...

May 09, 2019 by Manish kr

Charged international roaming plan without my consent (Vodafone Idea Limited) ^Open

I had paid INR **** towards security deposit on **th Feb **** for activating International roaming pack of INR **** through the Idea web portal. However, after returning back to India, I realized that the security deposit amount was not reflect...

May 05, 2019 by Abhinav Tiwari

Fraud done with me (Idea Cellular Limited ) ^Open

I have converted my idea mobile no to prepaid on **st March ****. I have paid for all the charges. They have charged Rs. ** also for a new sim. But after one month they have raised a bill of ***/-. They have not informed me in any manner....

May 03, 2019 by Naresh

Providing false data plan (BSNL) ^Open

From the past ** months, I have been using BSNL Prepaid. Opted for STV*** Plan which was providing *.*GB/day *** SMS and unlimited calling for *months (***days). I have used these two successive terms *+*months. Latest same recharge (STV***) w...

May 02, 2019 by Dashavanth

Poor network in 4G (Jio Telecom) ^Open

As we see that Jio telecom announced the *g network in India. Therefore I bought a Jio sim for my *g mobile and recharge *** in every * months. But in reality, the network is going down day by day i.e downloading speed of **/** kbps and uploadi...

May 01, 2019 by Mridul Barman

Changing service in customer current plan (Vodafone Idea Limited) ^Open

I am having Rs *** plan and which consist of *** messages per day and they have cancelled that service from my plan. When I recharge for this plan there was a service of *** messages per day and now they automatically removed it. This not prope...

Apr 28, 2019 by Aasif

Data not working for approximately 20 days (Airtel ) ^Open

There is no resolution to my complaint made to Airtel and it is still in progress. I am unable to use data and Airtel is still unable to resolve my issue. I want Airtel to compensate me in the postpaid bill as they used to levy fine on late bil...

Apr 27, 2019 by Satish kumar

Fraud by the company (Airtel ) ^Open

I took an international roaming pack from Airtel for the amount of **** Rs for Russia. When I reached their service were not working. Neither I contact someone nor anyone contacts me. I was totally lost without phone and internet in another cou...

Apr 26, 2019 by GAURAV KRISHNA

Facing internet issues (Airtel Bharti ) ^Open

I am having a *g internet connection and the network was slow. I raised a complaint week back and airtel team just tell they will resolve it but it didn't happen. They just called and says our network team is checking and yesterday they said to...

Apr 26, 2019 by Ashwin Kumar

ISD pack not activated after successful payment (Reliance jio) ^Open

ISD pack *** not yet activated which was recharged on **/*/** as I was about to make an important call. Several complaints were made to customer care. They can't resolve the issue. I even requested to talk to their supervisor but when they tran...

Apr 25, 2019 by Salam Rojit

Sim safety issues (Vodafone India) ^Open

On **th and **th, March within * to * hours of duration international call has been done to France which I have not called. My number is ** years old number and I have never called to this country as I have my official number and I do from that...

Apr 22, 2019 by Harneet

False balance deduction and refund rejected (Vodafone Idea) ^Open

Rs.*** was deducted twice from the main balance, first on **th April and second on **th April although unlimited calling and data pack was active with almost *.** GB unutilized data balance. On raising a complaint with the customer we were told...

Apr 22, 2019 by Brindaban Saha

Overcharged postpaid bill (Airtel Communication) ^Open

This mail is regarding my postpaid bill. I visited the US last month. This month when I checked my postpaid bill it was *****. When I called customer care they told me that the international roaming pack was active and I was being charged *** r...

Apr 21, 2019 by Sadhvika Ramji

Overcharged bill provided (Airtel ) ^Open

I am airtel postpaid customer. I wanted to highlight this concern that how Airtel is doing with their customer by sending some data to airtelgprs.com in *** GB of packets in every half an hour when the user is not in the country for charging th...

Apr 21, 2019 by Himanshu

Wrong billing in postpaid (Airtel ) ^Open

I had been on a family trip to Bhutan from **th to **st Mar**. When I entered Bhutan on **th Mar**, I had deactivated my airtel sim and instead got a Bhutan local sim card for the trip. During return on **st Mar** when I reached the Indian bo...

Apr 20, 2019 by Kaustav Basak

Problem in network (Airtel ) ^Open

I was complaining from *-* years ago. I can't use the internet. They just sympathy me. Please do the needful....

Apr 19, 2019 by Aniket Mandal

Number unregistered from the network (Airtel ) ^Open

I have airtel postpaid connection. I had ported this number from the idea as I thought that airtel services are better than other telecom companies. I also had an add on the mobile number which belongs to my wife. Due to some personal reasons...

Apr 19, 2019 by Pritum chand gupta

Excess bill demand (Airtel Bharti Company) ^Open

My monthly postpaid bill plan is Rs. **. But this month excess *** rupees charged from me without information....

Apr 19, 2019 by DEEPAK KUMAR