Postal Complaints
Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.
Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.
If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.
There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.
In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.
Famous Postal or Courier Companies in India
1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.
2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.
3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.
4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.
5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.
Types of Postal Complaints or Courier Complaints
With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.
Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.
1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.
2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.
3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.
4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.
5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.
6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.
7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.
How to file a complaint against the post office or the postman?
Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.
1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
How to resolve courier complaints or postal complaints?
So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.
To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.
1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:
Delhivery - www.delhivery.com customer.support@delhivery.com
FedEx - www.fedex.com india@fedex.com
DTDC - www.dtdc.in customersupport@dtdc.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com customercare@xpressbees.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :
Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100
3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.
Most Common Issue Reported for Postal Complaints
Complaints
Refund not being issued since 80 days (Makruzz Logistics Pvt Ltd) Open
From **th March (cancellation date) till **th June today (Almost * months). I don't know why are they taking this long to refund the amount. They had confirmed on mail on **.**.**** also that within ** days the refund would be credited but desp...
Jun 16, 2021 by Mukul Ronak Das
Car not given to us (Reba Logistics Private Limited ) Open
We wanted to rent a self driven car to go from Gurgaon to Himachal Pradesh from **th June-**th June,****. We got his number from Justdial. He said that he will drop the car off at our society at *:** pm on **th June,****. He even sent his PAN C...
Jun 16, 2021 by Amrita Chatterjee
Package missing ( St Courier Pvt Ltd) Open
I have booked * boxes from Chennai to Bihar in the month of Aug **** and paid approx *k. after * months I started checking with a guy who took my parcel and he blocked me everywhere. I called multiple time to customer care but no proper respose...
Jun 09, 2021 by NIlesh Gupta
Broken Shipment Items (DTDC) Open
DTDC has broken my valuable items during transit. I have availed of their premium service for transporting a package from my friend at Ludhiana, Punjab to myself at Guwahati, Assam on the **th of May ****. It took them several days and many ema...
Jun 07, 2021 by Nandan Sarkar
Package not delivered (Ecom express courier service in kollegala) Open
Hi I am from Honaganahalli (Belakavadi), my parcel sent to ecom express Kollegala for delivery. But Delivery guy is not delivering parcel without coming here, and he is calling and he puts call on hold, returning parcel without delivering by me...
Jun 07, 2021 by Manu H N
Car and household item not delivered by packers and movers (Agarwal Packer & Movers) Open
I have booked * consignments from Mumbai to palakkad (Kerala) on **th may ****, under the commitment of it getting delivered in * days. I booked my car under consignment no. GCMUM********* and a keyboard under consignment no. GCMUM*********. Wh...
Jun 03, 2021 by Narayanan nambudiri
Package not delivered (DTDC) Open
I have shipped my courier on **th of may but till now my courier is not been delivered to destination. I have called customer care for more than **times I didn't get proper response and also they are not picking up my call by seeing my number. ...
May 31, 2021 by Pavankumar
Transportation assured cheated (Reba Logistic Privet Limited) Open
We had booked the Trucks to transfer the load from GJ to Tuticorin Port. The Person Name "Naven Agarwal" contacted us though Just dail portal & the discussed on the transporation cost. He asked to make the advance of Rs.***** for * Trucks. Lat...
May 24, 2021 by SRINIVASA K
Missing package and damaged package (Aims International Packers And Movers Mumbai) Open
I have moved my stuff from mumbai to bangalore . Booked for dispatch on *rd December ****. First delvery was supposed to happen within *-* days of dispatch it took more than ** days . And the response was pathetic . Later on i didn't recieve * ...
May 15, 2021 by Mohit Bansal
Refused Package Delivery (Trackon Courier Pvt Ltd) Open
I booked an order from onyxindia.com and they booked a shipment through Trackon Courier Pvt Ltd via consignment number ********** and order number ****. The courier reached my location office at Mathura and Deliver guy called me and told me tha...
May 07, 2021 by Dushyant Chaudhary
TDS neither sent to Income Tax Department nor refunded to the applicant (Post Office Chhoti Sadri) Open
TDS from the interest earned in the Senior Citizen Saving Scheme not deposited with the Income Tax Department as per rules.No refunds even after repeated requests....
May 06, 2021 by Prakash Acharya
Export shipment returned without any reason (Fedex Express Transportation And Supply Chain Services India Private Limited) Open
my international shipment from India to USA got returned back to india undelivered without any reason / information to shipper. booked on *th feb ****, reached USA destination on **th feb ****, on **th march it got returned without any reason/ ...
May 04, 2021 by Hardik Goel
Package not delivered (Global india express Pvt ltd ) Open
I had handed over my consignment to Global India express on **-**-**** from Delhi to Columbia, USA, they had promised to deliver the courier in *-** days, however there is no update regarding the whereabouts of my consignment. They have been ...
May 04, 2021 by Faiza naeem
Withholding of Information and Misleading Me (Pintcoservices) Open
I was sent a parcel which contained foreign currency. The Indian agent of the company did not fully disclose the total amount to be paid and asked me to pay one amount after another. They refused to send me receipts or the parcel for which I pa...
May 03, 2021 by CLARENCE THOMAS MARTIS
Requesting Strong Action against Mr Kapil Kirodiwali of DHL EXPRESS WORLDWIDE PACKERS AND MOVERS POO (DHL EXPRESS WORLDWIDE PACKERS MOVERS) Open
Dear Respected Sir, I am requesting through your good office to please initiate necessary action against Mr.Kapil Kirodiwal of DHL EXPRESS WORLDWIDE (PACKERS AND MOVERS), Poonamallee at Chennai for Tax Evasion to Government of India by runn...
Apr 26, 2021 by MAJHI SRAVAN KUMAR
Material Book through Train Parcel but not received to the Client (Indian Railways IRCTC INDIA ) Open
Parcel Book from Pune to Guwahati Station Through Train ,Not received Material Last ** Days , and Shipment Contains Live Plants , No Railway Staff Helping to find the Material , The Material Not received yet , I hope to get compensation from In...
Apr 26, 2021 by Shrenik Gautam Soni
Package not delivered (DTDC) Open
I have ordered my jabra headset in the month of Dec ****, and as per DTDC tracking it was delivered on **th Jan ****, but unfortunately I haven't received my headphones yet and I was chasing with the parent company ( jabra) and when they gave m...
Apr 21, 2021 by Richa Uthappa
Fraud and Withholding of Information (Parcel International Courier Services) Open
The company withheld information about the amount I have to pay right in the beginning. Now they are refusing to return my money when I told them I am not interested in the parcel. They are asking me for more money to get money back....
Apr 15, 2021 by CLARENCE THOMAS MARTIS
Packers movers careless delivery of my household (Agarwal Packers and Movers) Open
I paid Rs *****/- to Agarwal Packers & movers address ZA COMPLEX ,SHOP NO C-***,KALYANPUR ,OPP-VRIDHA ASRAM NEAR RAM DHARAM KANTA,LUCKNOW-****** ,CONTACT NO-**********,EMAIL:GETAGARWALXPERTPACKERS@GMAIL.COM on dated **.**.**** but after continu...
Apr 11, 2021 by Gouranga Mandal
Package not delivered (Ecom Express) Open
I ordered a RCB jersey worth **** from their official website. Ecom Express courier service had to deliver it. I haven't received any package and they are claiming they have delivered it. When I called them they told they will resolve in ** hrs...
Apr 09, 2021 by S Chaman
Delhivery Support Cheated (Delhivery courier) Closed
Ordered a HP Inkjet Printer cartridge and without delivering the same they 've closed it as 'DELIVERED' and my money is gone and the response over email is absolutely pathetic...just cut&paste response...
Jul 20, 2020 by Prasanna Kumar
Package not yet delivered (Delhivery) Closed
I did sent out a package to my relative in pune through Delhivery on the **th of July,****. After going through their site when I tracked the shipment giving the AWB Number it said that expected package will reach by the **th of July. on the **...
Jul 18, 2020 by Anju Thakur/Banerjee
Fedex Delivery Shipment (Iphone Its a prize won in a competetion ) Closed
I have participated in MicroStrategy dossboss contest and won *st prize(Iphone) and they shipped through Fedex, they provided the status of my shipment travel details till it reach bangalore airport, but after that even i submit my KYC document...
Jul 16, 2020 by srinivas reddy
Package not delivered (Professional Courier) Closed
I would like to inform you that a delivery boy of professional courier contact my house mobile at *.**p.m. on *th July **** to deliver my consignment no. MCD******** item at Hati more, Siliguri, West Bengal. We stayed at *nd floor of the fla...
Jul 14, 2020 by Shubhrangshu Kumar Mistri
Package not delivered (Delhivery Courier Pvt Ltd ) Closed
Sir, AWB *************- Got confirmation message that it got delivered on Sunday **-**-****, but it's not delivered to me. Given office address and office was closed on sunday. Complaint so many times but no use. I think delivery boy has done ...
Jul 12, 2020 by Kundan Kumar
Package not Delivered (Pragati Packers & Movers) Closed
On **/**/**** one of my friend wanted to shift house. We booked Pragati packers and movers. On **/**/**** one of the executive came to visit and gave the quotation. The service was finalized for *****. On **/**/**** these household items were l...
Jul 11, 2020 by Manjunath B R
MY GOODS ARE MISSING SINCE 25 DAYS (Navata road transport) Closed
Dear sir my Goods are missing since ** days in Navata transport company...
Jul 11, 2020 by rajasekhar
Package not delivered but it is showing delivered in their system (Xpressbees Courier ) Closed
I have ordered some beauty products worth around Rs **** on **th June at **.** hrs from BTM organics .They shipped the order via xpressbees AWB no ************* on ** nd June.By mistake phone number given on the parcel was wrong and I verified ...
Jul 11, 2020 by Nilanjana Sarker
Return parcel (Mk) Closed
I have book mk watch and as it delivered it's unlike by me so i return and delivery man has come n took the parcel today is **thday snd i didn't get any refund amounty plz take action and i want my amt ₹**** ...
Jul 10, 2020 by Sara
Package not delivered (Professional Courier) Closed
I have sent one package through professional courier from yelahanka to bannerghatta road on * jun ****,but item did not reach the destination till now and neither it could be tracked on professional courier website. Communicated the same to hea...
Jul 08, 2020 by Pasupula Vijaya Bhaskar/Pasupula sindhu
Household Items not delivered by Packers Movers (Goodwill Transport Company Pune) Closed
Dear Sir, I hired a transporter to shift my Car Maruti Celerio, and household things from Pune to my hometown, Kanpur. The household items included following -> a Fridge, a Washing Machine, a Queen size double bed and four "** inch X ** Inch...
Jul 07, 2020 by Vikas Arora
Damage will transit worse in handling the material (Professional Couriers) Closed
Got a record book from my Law college and its damaged worse while its reach me. Its clearly shows because of the worse handling by the professional courier folks. Could be throwing the consignment while loading & unloading. ...
Jul 07, 2020 by Darwin T
Wrong product delivered (Paytm Mall) Closed
i have ordered makeup brushes today i have received the order but when i open the order i saw the box is empty ...
Jul 07, 2020 by shivani tushir
Received wrong products and wrong invoice (Delhivery courier) Closed
*. I ordered * H & M products through myntra on **th June and was delivered to me on **th June by Delhivery courier service in Kohima *. I received four wrong H & M products. *. The *st page of invoice belongs to another customer from Banga...
Jul 06, 2020 by Dkoza
Parcel picked up but no processing has been done (Delhivery) Closed
My package has been picked up on ** june **** but on tracking it says, parcel has not been received. I have sent various mails to the company but no proper response has been received rather they are mailing back saying,"they will escalate the i...
Jul 04, 2020 by Ayush
Package Not Delivered (Delhivery) Closed
My AWB No is *************. My package was picked up from Bangalore on **/**/****. Till yesterday it was showing that it will be delivered today. But now In tracking status it shows I did not place any order from Delhivery. There customer call ...
Jul 02, 2020 by Ananya Chaudhary
Refused to deliver my package (Trackon Courier Pvt Lts) Closed
My courier booked from Vashi, Mumbai to Beed on **.** **** and it arrived at Beed on **.*.****. I received no call or message from local courier office and when I dialed then to know about the status on *.*.****, they refused to deliver my cour...
Jul 02, 2020 by Dhananjay Joshi
Package not delivered (Ecom Express) Closed
My tracking is - ********** is not delivered but ecom express is saying that the order is delivered ...
Jul 02, 2020 by Vibhor jain
File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.
Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip