Isp Complaints
The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.
Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.
The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Commonly Reported ISP Complaints in India</b></p><p class="artpara" style="margin-top:-100px !important;">
The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.
So how can an individual deal with broadband complaints?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ISP complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve ISP Complaints in India?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact ISP</b>
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :
BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800
<b>2. Contact Nodal Officer</b>
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.
<b>3. Send a Legal Notice</b>
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya and we will do the rest for you.
<b>4. File a Consumer Forum Case</b>
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.
Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.
Complaints
Could have lost oney (Excitel Broadband Private Limited) Open
It's been every day issue no internet , ping loss , frequently disconnection of internet . And this is seriously frustrating since while trading if this thing happens I can loss huge amount of money . After getting in touch with customer care e...
Jun 03, 2020 by Ritwik PATWAL
Fraud and scam (Hathway broadband bangalore) Open
after recharging my account for rs **** for * month for ****gb ,i got only *** gb ,they told i have paid for only this much but i have confirmed before recharging from helpline, website and from hathway app ...
Jun 03, 2020 by Monika
Frequent disconnection not working from last 8 days May (Timbl) Open
I Am Using Timbl Broadband Service (ID *******) From January ****. Location: Dharam Colony, Gurgaon. The Service Provided By Them Was Pathetic And Customer Support Experience Is Very Bad. I Already Have So Many Mails Pending At Their End To Rep...
Jun 03, 2020 by Ankit Bhatnagar
Not happy with broadband service (Timbl Broadband Internet Service Provider (isp) Timbl) Open
Since i have took the service of timbl (**th Apr,**) ,every day i am mailing and raising request for frequent disconnection and zero net connectivity issue. And since last * days (**th may till now) zero service is provided even after many cal...
Jun 02, 2020 by Vali Mohammad khan
No internet connectivity issue (Excitel fiber) Open
Internet connectivity issue not solved from last three days .and not want to give certain time frame or my money refund....
Jun 02, 2020 by Lalchand Agarwal
Connection not working from past 45 days (Timbl) Open
I am using Timbl broadband service (ID *******) from January ****. Location: Dharam Colony, Gurgaon. The service provided by them was pathetic and customer support experience is very bad. I already have so many mails pending at their end to rep...
Jun 01, 2020 by Ankit Bhatnagar
Hathaway internet service not provided after making payment (Hathaway cable and datacom limited) Open
Hi all, I ordered for Hathway internet connection location is Hadapsar Pune , Maharastra, after making payment ,noone is receiving call ,there is very worst service ,after multiple follow ups device is installed but now no one is responding ...
Jun 01, 2020 by Shailendra Kumar Gupta
Poor service and poor response (Tikona Infinet Private Limited TIPL ) Open
Hi, This is Ruso selvin from Chennai, Before two weeks I got a connect of Tikona (Data Plan detail: TURBO_ULH_C* ) I took ** Mpbs speed and unlimited service. From the beginning, the speed was very poor and disconnected frequently. I m...
Jun 01, 2020 by Ruso selvin brabhu P
ISP No network since 10 days No response from customer care NO ETA (Hathway kolkata) Open
No internet since last ** days No response from customer care No ETA provided...
May 31, 2020 by Anayat rasool
Internet connection issues (Excitel Broadband Pvt. Ltd) Open
I have been using this company service for last * months and I have already registered over ** complaints with them for internet connection issues. I have also payed ₹**** to renew the plan as I have a work from home. However I am still facin...
May 26, 2020 by sarath chandran
Recharge successful but not reflected (Airtel mobile recharge ) Open
I had recharged my airtel number through airtel app and recharge was successful though it didn't get reflected on my number. I had a message from airtel that recharge is processed and it will be posted on my number within four hours. The thin...
May 26, 2020 by Abhishek
Internet connection shifting (Excitel) Open
I have sent a request to excitel customer care to shift my connection. First they agreed, but later they deny. Now, they say say - it can not be done. ...
May 24, 2020 by Prabhanjan Kumar gupta
Connection not done (GTPL BROADBAND AHMEDABAD) Open
I have subscribed for GTPL broadband connection two weeks ago but till today also my connection is not been done. The customer care gives same reply everyday that today it will be done and the sales man don’t receives the call. I am very frus...
May 23, 2020 by Amit Pandey
SERVICE NOT ON TIME (Gtpl Hathway Private Limited) Open
I PURCHASE BROADBAND FROM GTPL HATHWAY PVT LTD. ON **TH MAY **** AND THEY TELL THAT THE CONNECTION IS READY TO USE IN JUST * DAYS BUT TODAY IS **TH DAY OF PURCHASE AND THERE IS NO PROPER RESPONSE FROM GTPL NO PERSON IS GIVING PROPER ANSWER ...
May 22, 2020 by MITESH ANJANE
Internet not working (Excitel Broadband Pvt. Ltd) Open
Facing issues with excitel internet broadband connection from day *, i need refund of my money, i dont want to continue with EXCITEL. ON DAILY BASIS I AM WASTING MY TIME IN HIGHLIGHTING THE ISSUES. AND NO ONE IS ACTUALLY ABLE TO FIX IT. I EXCIT...
May 17, 2020 by Ashmeet Singh
Regarding Interrupted Internet Connection (Vision Smartlink Networking Private Limited) Open
I renewed my internet plan on **th Feb'**** with Vision smartlink. I have been using their services for more than a year and last year services were average except we were not getting committed internet speed. While renewal they called my more ...
May 17, 2020 by Shamil Shah
Hathway modem LOS light was showing every 15 minutes now Not Turning ON (Hathway Broadband Internet Chennai) Open
I am residing in Velachery chennai. From past two weeks in my modem LOS (Loss of Signal) light is showing every ** minutes. I have to turn off and on the modem every ** minutes. I have literally raised around * tickets. The most irritable thing...
May 15, 2020 by Balaji N
Installation Pending (Hathaway Broad band) Open
The installation amount has been paid well in advance. But connection is not provided yet . Waiting for a week now ...
May 14, 2020 by Nelakandan
Asking for payment of Internet Charges which are already paid (Tikona Infinet Private Limited TIPL ) Open
Hi, Please refer attached mail (Mail Communication.pdf) in which I had paid **** as subscription fee for * months and in E-Bill it is showing something different. If you check E-Bill (Attached in Mail Communication) there is shown usage peri...
May 12, 2020 by Ameya Hemant Wagh
Payment refund (Act Fibernet) Open
I have opted for new wifi connection and paid an amount of rs****. They said installation would be done in a day but no has visited for installation and supervisor stopped picking up calls. I have sent many mails they said they will contact me ...
May 11, 2020 by Raman Balaranganadhan
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Cleartrip