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Makemytrip.com
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Makemytrip.com?
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1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from Makemytrip.com
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a. Contact the customer support of Makemytrip.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Makemytrip.com - Extortion under the name of cab booking Closed
Did a cab booking last week for my parents to catch an international flight. (** and ** year old senior citizens). Cab booking was confirmed and paid online which said it included all taxes, tolls etc to go from source to destination. Paren...
Apr 24, 2018 by Santosh Kamat
Makemytrip.com - Refund not yet received Closed
I cancelled ticket on */**/**** and the refund is yet to be received.Checked with airline GO air they made payment to makemytrip on the very next day..Make my trip does not have proper way of complaints management. Ticket reference no.R*C**L ...
Apr 22, 2018 by Anil Kumar Yadav
Makemytrip.com - Fraud in payment Open
I have booked a flight from delhi to dubai at tha time of payment the amount showing is **k but at the payment they have debited ** k without any information ...
Apr 08, 2018 by Ayush
I booked misty madow hotel ( booking id- ( NH*************) at pachmarrhi.. on * march **** ,,. Rupee **** deducted from SBI account via debit card.. after about ** minute they cancelled my booking and notify me by SMS refund is processing .....
Mar 29, 2018 by Anurag shukla
Makemytrip.com - Refund not proceed by makemytrip Closed
I have booked my flights tickets ,as the flight was delayed on traveling date I have to cancel it and book another one,now make my trip is not giving me my refund...
Mar 16, 2018 by Pranav katlana
Makemytrip.com - Unsarisfactory service Open
Very sad on a * star hotel not providing basic amenities as promised to the customer. Not addressing customer problem. After * hrs of my literally fighting for my right with hotel people and @makemytrip people. I still get this answer. On their...
Mar 12, 2018 by Duhita Bajaj
Makemytrip.com - Asking for extra money for booking Made Open
Hello, I booked accommodation on Makemytrip.com for * families on the **th Feb ****... selected correct ages of the children room*: * adults and * children (ages *,*) room*: * adults and * Child (age *) room*: * adults and * child (age *)...
Feb 16, 2018 by Dinesh Reddy
On ** Jan **** I booked the Flight from Bangalore to Cotonou onward and return ticket on **th Jan **** and return journey on May *th ****. As scheduled on **th Jan at **.** pm I was at the Bangalore Airport to Board the Flight I checked in my...
Feb 10, 2018 by Pradeep Kumar J
Makemytrip.com - The refund amount not passed back to me. Open
I had booked a ticket on MakeMyTrip for an IndiGo flight. I wanted to cancel the ticket. The refund amount on MMT and IndiGo website differed. MMT stated the airline cancellation cost way too high, while IndiGo actually was paying back *** Rs. ...
Feb 05, 2018 by Harsh Vora
Makemytrip.com - Bali Tour package Make my trip Open
i had booked bali tour package from make my trip on **st of dec ** (booking id:nh*************) and done the payment of ***** which was initial amount to be pay . on *nd of jan ** we got the booking confirmation with air tickets , when we rece...
Jan 23, 2018 by shweta singh
Makemytrip.com - Over Charged & Services not provided Open
We booked Acorn Hideaway Resort & Spa as per the MMT rating of * star & well paid around **** for * days coz we wanted to make our little ones birthday perfect. When we were booking it was showing it was showing on website (www.makemytrip.co...
Jan 18, 2018 by Vikas Bhama
Makemytrip.com - Money refund from Makemytrip Open
i have booked a ticket from Lucknow to Delhi amount(**** inr - **** inr (from icici account) & ** from valet). i got message & Mail form Makemytrip that ticket was not confirmed due to end merchandise & technical issue & refund will process. Af...
Dec 26, 2017 by Amit Upadhyay
Makemytrip.com - Tickets wrongly issued Open
NF************** Rahul mamgain From the gurgaon mmt promised me to rectify the error which was done by the mmt ...! My tickets were made From * nd jan to *th jan but in the mail its shown up as *th of jan I complained the same day wi...
Dec 25, 2017 by Pankaj Dungarwal
Makemytrip.com - Money not refunded Closed
I tried to book a bus by make my trip on *th November from make my trip. But somehow the amount was deducted from my account and the booking didn't happen. I booked again using another payment method. Again the amount was deducted and the booki...
Dec 25, 2017 by Juhi Sharma
Makemytrip.com - Refund and timeloss Closed
On **/**/** I booked hotel premdeep in Matheran from Pune through mmt. It was my first bookong through mmt.We were * ,husband ,* year kid and myself. I booked cab also through mmt at * pm. Rs **** and Rs ***** debited each for cab and hotel ( ...
Dec 18, 2017 by Renuka Murnal
Makemytrip.com - Refund fraud Open
I had booked a flight from Kolkata to London through MakeMyTrip of the Booking ID - NN************* on Friday, ** June **, which I had to eventually cancel on the **st of June due to visa rejection, upon which I was assigned the Reference Num...
Dec 14, 2017 by Meghmala Bhattacharya
Makemytrip.com - Spoiled the vacations/ steal my money Closed
Hi.. I have booked a hotel/Homestay on **th nov **** from Makemytrip app for Goa for **th dec - **st dec **** and paid the complete amount of Rs ***** on the payment link provided by them. I had paid Rs. **** from my makemytrip wallet and rest ...
Dec 01, 2017 by Hemant Kamal
Makemytrip.com - Missed flight due to ticketing issue Open
Case facts: - I was provided a ticket from Singapore to Hyd via KL on **th oct. My transit time at kl airport was *hour. * hour is not sufficient time to change terminal, clear immigration, get a boarding pass. (kl terminals are far off and ...
Nov 19, 2017 by Gaurav Singh
Makemytrip.com - Refund and Vouchers not delivered Open
Makemy trip promised us Amazon vouchers of ***** for early payment for our trip upon completion of journey and assured for food expenditure Rs ****/-on board as they had not informed early, however not entertaining us inspite of several complai...
Nov 16, 2017 by mkpanda
Makemytrip.com - International Hotel booking not confirmed by MakemyTrip Open
Please refer my MMT booking id numbers NH************* and NH*************. I had paid the complete booking amount **,***/-- for two hotel rooms at hotel Scandic Star Hotel in Sweden on **th October ****. We were shocked to discover that our ho...
Nov 09, 2017 by Navdeep Pal Singh
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