Makemytrip.com
- Unsarisfactory service Open
Duhita Bajaj filed this complaint against Makemytrip.com on Mar 12, 2018
Very sad on a * star hotel not providing basic amenities as promised to the customer. Not addressing customer problem. After * hrs of my literally fighting for my right with hotel people and @makemytrip people. I still get this answer. On their site they say a/c room available but a/c abhi on nahi hai.. I got these different answers for mmt and hotel staff.
*. Ek room ke liye ac on karenge toh sab rooms ka chalega. Occupancy problem hai.
*. A.c on hi nahi hai
*. Temperatureof shimla is ** degree. It doesnot need ac
*. Another one says ac is not on for this season.
*. Then a gentleman comes and says. Its on heating mode.
*. Even if they switch on the ac it will take *-* days to start cooling mode
*. They are happy to provide me a table fan
Talking on make my trip customer care. They offer me a series of solution
FYI.. tag line of mmt assured scheme is “Havinga problem with the hotel, we resolve your problem in ** mins or stay is free.”
One hour into the talks with four different personnels of mmt I get a series of solution and a hang-up.
*. Temp of shimla is ** degree. You dont need an ac.
*. Ac is on heating as other guests require heating and because ac is centrally controlled.
*. All we can do is we can cancel the booking and you can Go ahead and book another hotel in the area from our site.
* when i demanded a full refund. They offered me ** % instead of their ***% claim as per site.
* to top it all I got this message of *** rs refund on hourly basis till my problem is solved.
P.s. evidence not getting attaced. Please share email id so i can send you images and video.
Thanks
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Makemytrip.com
Resolved
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OYO
"OYO has initiated a full refund within no time, only because of your help Voxya. Thanks a lot for the support."
Roshin A Rahman
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