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Makemytrip.com
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Makemytrip.com?
If you are not satisfied with Makemytrip.com, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Makemytrip.com and write your complaint in detail
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4. Get refund / replacement / damages from Makemytrip.com
But before filing a complaint, you should
a. Contact the customer support of Makemytrip.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Makemytrip.com - Cancellation of international flight ticket Closed
Dear My PNR is UHWHSW. Yesterday (Feb **th) I read the information below in Singapore airlines homepage. From ** February ****, **** hours, all new visitors with recent travel history to Daegu and Cheongdo in South Korea within the...
Feb 29, 2020 by Hyunjun
Makemytrip.com - Booking amount not refunded Open
I booked hotel through makemytrip on **th Nov **** and paid Rs ***** by citibank credit card.Hotel booking was from *th Feb to **th Feb ****. For unavoidable reasons, I have to cancel my hotel booking with makemytrip on **th Dec ****. It was d...
Jan 31, 2020 by Shailesh Trivedi
Makemytrip.com - Refund for cancelled Jet Airways flight Closed
*-I booked two tickets (two seniors AMAR NATH TANDON **, Mrs. NALINI TANDON **) from Toronto to Delhi and back with Jet Airways through M/S Makemytrip.com. Copy enclosed *-We completed the onwards journey (Toronto to Delhi) as per schedule. ...
Nov 01, 2019 by Amar Nath Tandon
Makemytrip.com - Membership Not Being Cancelled Open
I bought MMTDoubleBlack Membership so I could cancel an existing flight booked through the Site for free. After paying for the membership, I was told only flights booked after taking membership could be cancelled for free. So I asked to cancel ...
Oct 23, 2019 by Hersh Kotecha
Makemytrip.com - Refund of Jet Airways cancellation of my flight Closed
Kindly assist in refund of the flight cancellation by Jet Airways for my travel scheduled for **th May'** booked through MakemyTrip. Since June - I have not been advised on any progress on this refund except that Makemytrip giving a very unreli...
Oct 19, 2019 by Anand
Makemytrip.com - Flight cancellation refund Open
Here is step by step list of event from last day *) i booked a return ticket from makemy trip from Dubai to bagdogra (Which was connecting flight) but On **th July& **th July I received message on phone from INDIGO that my Flight *E Dubai to ...
Oct 12, 2019 by Rohit Kaushik
Makemytrip.com - MakeMyTrip No Baggage Information Open
It is regarding our flight from Bangalore to Perth via KL on **st Nov '**. Yesterday, we booked our tickets (* person), via makeMytrip, where baggage info was not available. Based on our previous experience for Malindo flight booking via MMT, ...
Oct 06, 2019 by Luina Borah
Makemytrip.com - Refund on Suspension of Flight Closed
I had booked two tickets Hyderabad to Bhubaneswar by Air Asia Flight online using Makemytrip.com web site.Air Asia suspended the flight and informed me by email and advised to claim the refund if not interested to use the amount for future boo...
Sep 26, 2019 by LAXMIKANT DESHPANDE
Makemytrip.com - Eticket not issued Closed
I have done phone booking for an international sector with Makemytrip.com. I was told the booking is done and I will receive the e-ticket in * mins, it has been * days now and I still haven't received the e-ticket. I have done multiple follow-u...
Sep 26, 2019 by Varada Vaidya
Makemytrip.com - Refund not received on international flight cancellation Open
I had booked an international flight from Delhi-Germany-Italy-Toronto and Toronto-Zurich-Delhi on * aug** and ** aug** respectively. The Schengen visa got rejected just a few days before the flight and we requested makemytrip.com to initiate ca...
Sep 02, 2019 by Umashankar singh
Makemytrip.com - MakeMyTrip ticket booking fiasco Closed
On **th August Called MakeMyTrip to change the date of flight(Booking ID NN*************) AI-*** BOM-LHR to **-Sep where the original date was **-Sep The call was answered by Shruti and mentioned that date change of above ticket would inc...
Aug 28, 2019 by Neeladri Mitra
Makemytrip.com - Money not refunded Closed
I had booked a flight ticket from Hyderabad to Guwahati for **-Sep. I had to reschedule my ticket, hence I called the airline (Indigo) & cancelled my tickets directly with them, on the condition that full refund will be processed. Indigo staff ...
Jul 27, 2019 by SMRUTI RANJAN MALLICK
Makemytrip.com - Did not inform of flight cancellation Open
I had booked return flight from Atlanta, USA to New Delhi, India using makemytrip.com on **th June, ****. The flight dates are **th August, **** - **th August, ****. The airlines in question is United Airlines. Recently, I came to know (ind...
Jul 15, 2019 by Ayush Kumar
Makemytrip.com - Charged the credit card multiple times fraudulently Closed
Booking ID: NH************* Frauds and mistakes committed by MMT: *. Charging * times on the credit card which should have been just once. *. Two extra transactions are done by MMT without any permission from the customer or without OTP. *....
Jun 12, 2019 by Kiran Hagalahally Channegowda
Makemytrip.com - Bus ticket cancellation due to makemytrip system glitch Open
MakeMyTrip Booking ID NU***************. There was an issue while booking the bus from Bangalore to Hyderabad. My pick up and drop points were changed when I was making a payment. I got an error message that something went wrong & prompted me t...
Jun 07, 2019 by Kavita Nautiyal
Makemytrip.com - Double payments deducted with reluctance to refund the extra payment Open
It has been a very disappointing experience dealing with makemytrip.com. I had made * bookings with them but for one of the bookings, the payment was deducted twice (i.e. first payment was taken out but booking failed so had to make another pay...
Jun 04, 2019 by Bishmeet Jaggi
Makemytrip.com - Met with an accident due to negligence of MakeMyTrip Open
I had booked a cab from MakeMyTrip (MMT) from Pune to Mumbai airport on ** April with booking ID NC***************. I received an SMS with the details of the cab and driver. The cab was Hyundai XCent MH**CP**** and driver's name was Sarjerao G...
May 27, 2019 by Vikram Kakapuri
Makemytrip.com - Wrong air tickets booked Closed
I am a regular customer of makemytrip. I had booked air return tickets from Ahmedabad to Delhi on ** May **** for * June **** returning on *th June **** for * people. On ** May ****, I again booked a single ticket for the same return flights of...
May 27, 2019 by Bhagirath Sutreja
Makemytrip.com - Refund not processed since a month Closed
They sent an email stating that the refund will take ** business days. It’s been a month that they haven’t provided it. When I keep calling I get shouted on by their agents and they disconnect the calls on my face. Pathetic cx service. No e...
May 17, 2019 by Siddhant
Makemytrip.com - Tickets not issued after debiting my account Open
Very bad customer service. MakeMyTrip seems to have a bunch of frauds taking customer money and not issue tickets. I have suffered too much mental trauma because of them and still undergoing. I have booked * tickets for an important business me...
May 06, 2019 by Sudhakar Ravindran
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