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APSRTC
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against APSRTC?
If you are not satisfied with APSRTC, file a complaint now:
1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from APSRTC
But before filing a complaint, you should
a. Contact the customer support of APSRTC first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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APSRTC - Bus delayed by 30 min and there is no prior information to the customer Closed
Why is the customer not informed if there is delay, but we are being informed to stay **min before the boarding time at the pick up point. Now the bus is delayed by **min which will be a total **min for a customer to wait. ...
Dec 08, 2025 by Polagani Jayachandran
APSRTC - Emergency door open and not closing while travelling also Closed
Bus operating while the emergency door is in open state ...
Nov 15, 2025 by Abhinav
APSRTC - I am getting late delivery in APSRTC Cargo Open
I have booked a photo frame for my friend marriage purpose which is worth RS **** and it is getting delay in delivery it took hardly * days of time now it is reached, hance no use of now...
Oct 06, 2025 by Srinivasulu P
APSRTC - Bus pass counter officer collecting extra money Closed
Respected Sir/Madam, I am writing to bring to your notice an issue I recently faced at the APSRTC Bus Pass Counter in Adoni depot. I had visited the counter to apply for a new student bus pass from Adoni to Yemmiganur. As per the information...
Jul 15, 2025 by Ulthi Veerabhadrappa
APSRTC - Money charged for below 5 years kid Closed
Ticket has been charged to my kid who is less than * years even though we have shown Aadhar card of him.Travelling from visakhapatnam to Araku...
May 31, 2025 by Ch sai saranya
APSRTC - APSRTC Misbehaviour Manhandling and scolding by conductor Closed
I’m travelling from Tirupati from Nellore, bus driver not allowed to put two small luggage bags on the deck, he said that deck was locked, there is no keys available, where someone can with huge luggage he allowed to put luggage in deck for m...
Feb 16, 2025 by Krishna
APSRTC - Ticket issue Closed
On **-**-**** I was traveling from kurnool to kodumur in ordinary bus ,I made a payment by phone pay,the payment was successful but not issued ticket Conductor telling that the amount was not credited in apsrtc so I taken a new ticket but mon...
Jan 05, 2025 by Pradeep bommasani
APSRTC - Conductor negligence Open
We are * persons traveling from vijayawada to guntur at **:** pm on **st July, in VZ**/** ULTRA DELUXE - AP**Z****. after taking ticket we didn't check the change, bus departure from bus station and near varadhi we found we will get *** from ...
Jul 23, 2024 by Lavanya Malleboyena
APSRTC - Bus type changed and cancelled Closed
Hello apsrtc , I have booked a bus ticket from rajamundry to Vijayawada via abhi bus TKT NO: **********, Seat No: **, Route: RJY-VJA, Service No: ****, Vehicle No: AP**Z****, The bus was * hours late where I was waiting in the bu...
May 26, 2024 by Rohan
APSRTC - Misbehaviour Manhandling and scolding by conductor Closed
I am Pinaki Das had travelled in APSRTC bus from Visakhapatnam to Palasa. The conductor in bus didn't allot my booked seat and he himself sat there on my seat leaving his designated seat. He told me to take any back seat. On my request to him t...
Apr 27, 2024 by Pinaki Das
APSRTC - Bus ticket not issued or not given but payment was completed Open
On **/**/**** I was traveling from chilakaluripeta to guntur in express bus ,I made a payment by Google pay,the payment was successful but not issued ticket Conductor telling that the amount was not credited in apsrtc so I taken a new ticke...
Apr 06, 2024 by Peravali venkata mahendra
APSRTC - Wrong timings of bus Closed
This is a complaint raised from amadalavalasa .... Actually more than ** students are from here we travel from amdv to sklm everyday to the same bus at *'** clock .... Bus no. AP**Z**** ... this bus used to come to krishnapuram village *'**cloc...
Feb 09, 2024 by V. Murali krishna
APSRTC - Delay of Bus Closed
I have booked ticket from hyderabad to Ravulapalem. Before the bus arrival, I contacted the driver and he said it will * to * hrs to reach my boarding place. I am a **yrs girl who was standing there alone at *pm. How am I supposed to wait there...
Jan 13, 2024 by Vennela
APSRTC - Irregular behaviour of a conductor Open
Hi there, i am travelling from bengaluru to tadipatri with reserved ticket number *********. The bus driver didn’t noticed me at the bording point he moved from there to nearly *km. I had adjusted and travelled to them, but he is showing ir...
Jan 11, 2024 by Kedhar
APSRTC - Not stopping APSRTC bus Closed
These APSRTC drivers are the WORST, they are not stopping the bus for the passengers even the bus was empty. They are not worth of including in the government. Many students and office going employees are facing huge problems because of this. T...
Dec 05, 2023 by Balaji Vishnu Sai Vanapalli
APSRTC - Incorrect amount refunded Open
I have cancelled my * tickets on October ** **** (more than ** hrs before the schedule service start time at origin of the bus). I got an email and a message stating that I will get a refund of Rs ****. After * days I got a refund of Rs **** wh...
Oct 27, 2023 by Naresh Kumar A
APSRTC - APSRTC bus delayed by 2 hours 20 minutes Closed
I have booked a seat in APSRTC AC sleeper from Bangalore to Ongole. Expected drop time in Ongole is *:** AM but it dropped me at *:** AM. I have booked a movie premiere show ticket which is at * AM. I had to miss my show because of the bus dela...
Oct 19, 2023 by Prudhvi Marella
APSRTC - Ticket not confirmed Closed
I have booked the ticket money got deducted but i didn't receive any confirmation email or message of ticket details....
Sep 28, 2023 by Srinija
APSRTC - Driver not allowed passenger in the bus she is old woman she has rervation tickets is there Closed
RESPECTED SIR, am writing to complaint about the recent string of poor bus service. Today we booked a bus ticket for my mother Hyderabad Kphb to Kurnool at morning *.** that we showed reservation ticket number She went and travelled kphb t...
Sep 06, 2023 by GANACHARI kalyani
APSRTC - Parcel not delivered Closed
I am Kothapalli Venkata Ramana booking a parcel from kakinada to rajamahendavaram on **.**.** awb no. ********, till **.**.** the parcel was not delivered. Pl rectify above problem and justice. The apsrtc are not respond their phone numberd, em...
Sep 02, 2023 by Kothapalli Venkata Ramana
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