- Yatra Refund for a cancelled ticket Booking Ref No ^Closed

Md Merajuddin filed this complaint against Yatra on Sep 08, 2022

Hi Team,

I booked a ticket via Yatra.com and canceled it directly through Airline due to personal reasons.

Upon submitting my refund request, Yatra was charging Airline Cancellation more than the actual airline cancellation charge.

After lodging my complaint to customer care of Yatra, firstly they tried to close the case without resolving the issue. In response I highlighted to them and followed up as the issue was not resolved.

Then they tried to make me fall in their trap of Yatra service fee & other non-justified charges, which Yatra was levying.

However after several mail, they agreed to deduct the actual airline cancellation charges and refund the remaining amount. Screenshot of all mail communication enclosed.

However, more than ** hours has passed since then & I am yet to receive any update on my refund payment processing.

Whereas, upon checking on Yatra Website, the website does not show any details of my refund rather they have this message displayed on my account.

Dear XXXXXX,
Thank you for booking with Yatra.com
We cannot find any refund request for the reference number- *************.
If you have cancelled your flight directly via the airline or the airline has cancelled the flight, please go to Mybookings and cancel the existing booking to claim refund.
Once the refund is initiated, you will get an SMS and email about the refund details.

Yatra is not reachable. when you call the number it lands on an IVR and guides you to check the website for any information. the website is a big fraud to not refund money.

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