Nykaa beauty
- Wrong product delivered Open
Gwalani Vandana filed this complaint against Nykaa beauty on May 08, 2025
I have placed an order through Nykaa . The product is Mac foundation NC ** . Order ID: NYK-*********-*******. Upon receiving the package, I discovered that the product delivered was of a different shade NC **. I immediately initiated a return request and submitted all required photographs clearly showing the discrepancy. However, to my surprise, the return request was cancelled without a proper explanation.
When I contacted customer support, I was repeatedly told that the correct product had been shipped—this response appeared to follow a scripted format and did not address the specific issue I raised.
I have also escalated the same issue to grievance office he first called me and asked me to wait for ** hours and after after the given time he is also sending the same scripted emails.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Nykaa beauty
Resolved
Frustrated? File a Complaint
Pepperfry
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
Anubhav Guha
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