Make My Trip
- Wrong booking done due to server error Open
Swapna filed this complaint against Make My Trip on Apr 21, 2019
I was trying to book ticket from Delhi to Hyderabad then I visited MakeMyTrip site saying there are many flights from Delhi to Hyderabad. Then I approached for flight at *.** pm in the night for **st April ****. I was ready to book a ticket and made all the inputs which are necessary and I have disables the insurance amount deduction also while making booking and payment mode was succeeded. After that what I have seen is MakeMyTrip had a server issue and payment and booking were confirmed for Hyderabad to Delhi not for Delhi to Hyderabad. As soon as I saw the confirmation details for the same I immediately raised a complaint regarding that issue that mistake has been done after booking of less than one minute. But MakeMyTrip executives say that even if you cancel after * minute also we will charge you the full amount of deductions you have to bear it. I said I was trying to book for Delhi o Hyderabad not for Hyderabad to Delhi but they won't ready to listen. They said your query will be registered and our back end team will call you as soon as possible. I also said to them that my boss is out of the station she won't be able to answer your query please make note of my number and name to call on this number. Then too they are calling to my boss and asking for queries which were hectic of that day. So I called many times and many complaints have been registered regarding the issue but no one answering the call properly. They simply say our back end team will contact. No one has contacted me I want my complete money back as I raised my voice within a no second of incidence. It was a complete server issue. I have the proofs of showing same flight from Delhi to Hyderabad is available and I was trying to book that but the server as taken Hyderabad to Delhi with insurance fee where I avoided to pay. That was the loss of my pay. I am attaching the proof of evidence below.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Make My Trip
Resolved
Frustrated? File a Complaint
NoBroker
"Thank you voxya team, my complaint has been listened to after posted at Voxya.com and they reverted to solve my issue. Thanks for this support Voxya team!"
Rajiv Kinger
Related Complaints
Make My Trip - Travel insurance Closed
Tataaig Travel insurance policy was taken through make my trip in which some corrections were required, which could be done only through make my trip, but there is no such option Regarding this on customer care. It does not connect to any execu...
May 01, 2026 by SHOBHITA SHARMA
Make My Trip - Refunds Closed
I didn’t get my refund i apply for * time but thr r not responding plz try to help....
Mar 31, 2026 by Ankitkumar Rajendrabhai soni
Make My Trip - Paid amount for 2 seats Received only one Closed
Paid amount for * seats. Received only one....
Jan 21, 2026 by Bharat Chandra
Make My Trip - Excceeding cancelation charges Closed
I have erroneously booked flight ticket from Mumbai to GOA using Make My Trip and paid INR ****.** While trying to cancel the booking, it is showing there are charges of INR **** which is more than booking amount and no refund will be made. ...
Jan 08, 2026 by FAROOQ HUSAIN SHAIKH
Make My Trip - Charged extra for infant ticket Closed
While booking an airline ticket on MMT,I have been charged **** as infant fee while if the same is booked via the airline, they only charge Rs*. This disparity needs to be resolved and the airline partner themselves have said the *rd party book...
Jan 03, 2026 by Shradha Palsani
