Indigo Airlines
- Unfair additional charges Open
Dr Atikh Ahmed Sayed filed this complaint against Indigo Airlines on Jun 30, 2019
I had booked Mumbai to Delhi flight on **/**/** no. *e**** Pnr eg*vxm. I had done web check-in. I entered the cost t* Mumbai airport, showed a boarding pass, cleared security check, got it stamped. I moved to gate ** showed a boarding pass which was barcode scanned and cleared. I entered the bus. Meanwhile, I somehow lost my boarding pass accidentally while boarding the bus. While entering the aeroplane I realised that the boarding pass was lost. I informed this incidence to the personnel checking gate pass and letting passengers inside the plane. I showed him the boarding pass web check-in copy with all the details. But he refused to allow entry in the plane. I was sure the boarding pass was lost just where the bus started but he wouldn't allow me to go and check neither did he send anybody to check for the same. I tried to convince him saying how could have I reached the aeroplane gate without having my boarding pass and without security check! I even told them how important it was for me to board the plane me being a doctor sent on an urgent deputation. But he and another guy just turned a deaf ear even after talking to somebody on wireless they didn't allow me to board the plane. Rather I was sent back in another jeep back to the entrance of the airport.
There I informed the receptionist about the incidence. She said she will accommodate me in the next flight *e but charged me a whopping amount of Rs ****. I again had to go through all the previous steps starting from scratch to board the next plane.
My complaint is they should have allowed me on the first plane itself and if that didn't fit their bill at least they shouldn't have charged me an extra amount. This is looting the customers! A leading company like indigo is not expected to cheat their passengers in this way. Such incidence could happen with anyone. Least I could ask for is my additional amount paid to be refunded back.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Indigo Airlines
Resolved
Frustrated? File a Complaint
Amazon
"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."
Prince Kumar
Related Complaints
Indigo Airlines - Bag damage in transit Closed
My suitcase got damaged during my flight from Chennai to Delhi on May *th. My flight details can be provided upon request. The suitcase, a Samsonite brand, was purchased for approx. **,*** INR and is less than two years old. Upon contactin...
May 12, 2025 by vivek singhal
Indigo Airlines - Reissue of voucher Closed
My baggage was mishandled in year **** and when they were issuing me a refund the regional head said that they will have to do half refund and rest in a indigo voucher. I told them that I do not live in India. He promised me that i can extend i...
Dec 05, 2024 by Navpreet kaur
Indigo Airlines - Harrassment by Booking Staff and Duty Manager Indigo Terminal Closed
My wife was travelling from Delhi to Nairobi on **th November , she was carrying a valid passport and valid VISA stamp on Passport , still the booking staff was asking for the Residence card for Kenya, which is not at all required at the time o...
Nov 13, 2024 by Pramod Kumar
Indigo Airlines - Wrong information provided of boarding time closed Closed
Sir/Mame My is travelling from pune to bagdogra via connecting flight but pune indigo worker delayed my mother by saying that boarding has already been closed so that she would pay extra for next flight but my mother has already reached * hour...
Sep 13, 2024 by Kunal Bahadur Chattri
Indigo Airlines - Seat changed with out my concern Closed
hi i recently travelled in indigo air lines from hyderabad to tirupathi in indigo air lines.i booked seat by paying Rs ***/- at the time of starting the staff changed my seat with out my concern. when i asked they due to load trim they chang...
Sep 11, 2024 by chandra sekhar gunda
