Air Asia
- Transfer Credit Shell to My Account Open
Navneet Singh Ghura filed this complaint against Air Asia on Oct 02, 2020
I am writing this to register the complaint against Air Asia Airlines.
Its regarding Airline PNR FXXXXA which got cancelled due to lock down and I was given credit shell of Rs. **,***.
They told me its valid for an year. Now, today when I went to book a ticket for the same route i.e. from BLR to IXC I do not see any flights.
Air Asia customer care said that this route is suspended and we do not have any timelines when it will be resumed.
At this stage I am feeling frustrated. First the ticket charges are so pricey these days.
Second, I was thinking I will make use of these credits. Unfortunately I can not because you are not running on this route.
I am hoping to get a resolution. Please address this query at the soonest.
PS. I waited ** minutes atleast on support call before connecting to support executive and then ** minutes on the All Star Support but no one replied.
This is highly harassing and frustrating.
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Resolution Demanded:
Refund / Credit for purchase
Air Asia
Resolved
Frustrated? File a Complaint
Y Axis Overseas
"My complaint is resolved. I am truly satisfied by Voxya team ....and I received my refund ...thank you Voxya team! "
Shrishthi
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