Air Asia
- Ticket refund Open
Muthukumar Selvaraj filed this complaint against Air Asia on May 16, 2024
I've missed the flight on ** March **** just because of AirAsia airline management inefficiency.
I reached Airport around **.** and I went boarding gate at **.** am in Chennai airport.
But the boarding closed before *.** Am for the **.** departure flight AK **. Then the incident is confessed by one of the AirAsia staff said to me that gate just closed and you can’t fly anymore.
After I show the e-checkin boarding pass. They are arguing with the 'E - checkin' is not valid at Chennai airport, So we can't give you ‘last call' for those who are didn't check-in manually. Than I don’t know why the system is available before ** hour’s of boarding pass !!!
Added to this,AirAsia staff using harsh words and his way of talking is not professional. He directly scoled me (Don't you have common sense to came early as before * hrs), No where in the airlines history prior * hours presence is needed and also not mentioned in any of your communications and documents that I received for this journey.
Is that the way of communicating with the customer ?
How dare he use such a words and try to embarrass me, literally he gave psychological frustration. He personally attacked me verbally.
He don't have any rights to utter such a word to me..
Okay, After all this, I decided to reschedule and again the worst experience, just because of Airline inefficiency why I need to pay extra price for rescheduling? So I missed my flight which I book from Belgium with amount of ***.** euros.
Still I didn't received my refund.
I've never ever seen such an worst experience in my air travel. Don’t recommend this kind of unethical organisation with it EDreams.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Air Asia
Resolved
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