Flo Matress
- Support team not responding Closed
lolaque hashmi filed this complaint against Flo Matress on Oct 23, 2024
i have ordered a ergo mattress from flow mattress on **th october **** and it was delivered to me on **th of october **** but i didn't like it it was too soft for me so as per company policy if customer didn't like it they can exchange or return it so i did exchange request for ortho mattress support team told me that somone will call you within **hours but no one called me thn i contact with support team again on **th of october he said someone from the company called me on **th of october but i didn't pickup but it was totally wrong no one have ever called me than i said please arrange a call again he said somone will call you in **hours but again no one called so i contacted with support team again on **th october **** again support team said the same thing and he accepted that after **th october no one called me till date so i request him that please resolve my issue he said the same thing someone will call you in **hours and today is **rd october still i didn't get any call from support team please help me with this
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Replace / Fix problem
Damages for loss and agony
Flo Matress
Resolved
Frustrated? File a Complaint
Rapido
"I would like to thank Voxya for helping me in the resolution process. Rapido agreed to reimburse the expenditure amount and paid as well."
Rajani Kanth C
Related Complaints
Flo Matress - Package nor delivered Closed
I have ordered a flo matress on **nd June **** through their official website and m till now I didint get any package delivered to me.I have been speaking to customer support they keep on telling that they will escalate and deliver the order as...
Jul 11, 2025 by Bhanu prakash
Flo Matress - Refund not received Closed
We received poor quality mattress which looked old also started giving me back pain. Raised return request on **-**-** however we have not received refund till date.. Everytime we follow up there is no response. Customer care states refund is p...
Nov 15, 2024 by Shaista pirani
Flo Matress - Package not delivered Closed
Actually I am ordering ** sept **** but still I didn't get any update on that,I am asking flo team they didn't get proper response they told next ** hours next ** hours u can dispatch ur order but no update ...
Oct 08, 2024 by Grandhi sai
Flo Matress - Return is not getting picked up Closed
I ordered a flow mattress and as per policy i could return it within hundred days, after sending confirmations and everything, they are still not picking up the mattress and not responding to my calls or messages...
Sep 11, 2024 by Prachi
Flo Matress - Defective mattress delivered Open
Mattress Flo Anti-Gravity Mattress_Queen of thickness * inches ordered but the delivered mattress of thickness * inches only. Customer support is refusing to take back the mattress despite clear video evidence indicating defective/substandard ...
Dec 30, 2025 by Pranav Athalye
