- Samsung worst service ^Open

Arjun krishna filed this complaint against Samsung on Jun 18, 2024

**Complainant Information:**
- **Name:** Arjun Krishna
- **Address:** ** sreegurusadanam kalarivathukkal valapattanam kannur ******
- **Mobile Number:** **********
- **Email:** arjunsara***@gmail.com

**Product Information:**
- **Product:** Samsung Galaxy Book II Pro ***
- **Model:** NP***QED
- **Serial Number:** *MBG*FCT******H
- **Date of Issue:** June *, ****

**Service Center Information:**
- **Service Center:** BrightCare Samsung Service Center
- **Location:** Near Caltech's, Kannur ******

**Details of the Complaint:**

I am writing to formally lodge a complaint regarding the inadequate service and unprofessional behavior I have experienced with my Samsung Galaxy Book II Pro *** (Model NP***QED, Serial Number *MBG*FCT******H).

The issue with my laptop began on June *, ****. Since then, I have made multiple attempts to resolve this matter through the BrightCare Samsung Service Center near Caltech's in Kannur and Samsung Customer Service, but to no avail. The entire ordeal has left me emotionally distressed, impacted my work significantly, and tarnished my professional reputation due to the delay in timely delivery.

### Incident Timeline:

*. **June *, ****:**
- Visited BrightCare Samsung Service Center. They ignored me and did not help diagnose the issue. Despite the service center being listed on Samsung's website, they refused to service my laptop. This initial experience left me feeling insulted and embarrassed among others in the service center.
- Contacted Samsung Customer Service. Spoke with Shubham Dhiman. Provided my mobile number (**********) and an alternate contact number (**********). Was assured a call back within ** hours, which never came. This lack of response added to my anxiety and frustration, as my work was already being affected.

*. **June *, ****:**
- Received an unsolicited cancellation request for ticket number **********. Contacted Customer Service again, spoke with Deva Nand. Expressed urgency due to work impact. Was promised escalation, but no follow-up was received. The repeated cancellation and lack of action further deepened my stress and disappointment in Samsung's service, as my professional commitments were jeopardized.

*. **June *, ****:**
- Contacted Customer Service again, spoke with Shivani Minhas. Repeated previous concerns and received no actionable response or proof of escalation. This continuous cycle of explaining my issue without any resolution left me feeling helpless and mentally drained. The delay in resolving my laptop issue caused me significant work disruptions and financial loss.

*. **June *, ****:**
- Contacted Customer Service, spoke with Pradeepa P. Reiterated the urgency and impact on my job. Was given future reference ticket number ***********. Despite my repeated requests for urgent attention, I felt ignored and my frustration grew as I faced continuous setbacks in my professional responsibilities.

*. **June **, ****:**
- Spoke with Pradeep Kaur. No contact from an engineer. Requested contact details, which were not provided. The ongoing lack of communication and transparency made me feel deceived and disregarded. The unresolved issue was now causing significant delays in my work, further tarnishing my professional reputation.

*. **June **, ****:**
- Spoke with Shivanshu S. Informed that I had missed calls, which I did not receive. Felt accused of lying and was further frustrated by lack of resolution. The insinuation that I was not being truthful added to my emotional distress and frustration. The mental agony from this experience was overwhelming, impacting my ability to focus on my work.

*. **June **, ****:**
- Spoke with Angit Sharma. Was told my address was untraceable. Provided three contact numbers and the address again. No engineer contact details were given. This persistent lack of service and accountability made me feel utterly helpless and deeply dissatisfied. My professional standing and client relationships were severely affected due to the inability to deliver work on time.

*. **June **, ****:**
- Spoke with Chandan Kaur. Repeated the same issues with no resolution. The ongoing neglect and lack of resolution further damaged my professional credibility and caused significant financial losses. The emotional and mental toll of this situation was becoming unbearable.

*. **June **, ****:**
- Spoke with Paramdeep Kaur. Repeated all issues and was again left without a solution. The repeated failures in addressing my problem and the continuous cycle of unfulfilled promises severely impacted my mental health. The stress and frustration from this experience have caused irreparable harm to my work and personal well-being.

This ongoing issue has caused significant distress and has severely impacted my work, resulting in substantial financial and reputational loss. I have been subjected to poor service, lack of communication, and unfulfilled promises, which have led to mental agony and embarrassment.
Demand new laptop same spec and **,**,*** compensation for my loss and strees and mentally torture and my reputation etc

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