- Samsung galaxy note 9 widespread display issue ^Open

Visakh R filed this complaint against Samsung on Jul 08, 2020

I and many others are having a display problem with samsung galaxy note *. A green tint started appearing after a march software update pushed by samsung, making it hard to use and cause eye watering and headaches. I purchased my phone as seconds, it didn't have the problem when I bought it. The phone is in prestine condition and is *.*yrs old now.

I have been contacting their customer service and service center back to back for * months now. My phone is at the service center since june **th and they took this much days just to call me and say they can't do it free of charge because the phone is *nd hand, they are claiming that *nd hand devices will have their warranty void, it was out of warranty any way but still refusing cause it's second hand. I've read their policy saying that warranty is only applicable for devices bought from authorised sellers (does that mean second hand devices sold on olx and stuffs doesn't get the warranty even if it is sold with warranty remaining? What kind of policy is that?).
This issue was caused by samsung itself (the number of users facing the same all over the world is an example), and the time frame of this happening for most of us also points to the same
There's a telegram group with *** members in it who are also facing the same issue, only * or * got it fixed free of charge or by just paying labour and gst (about ₹****),also, everyone's device is out of warranty. And one guy who has had hvy physical damage (back glass shattered) got his display changed for foc (but refused to do mine cause it's *nd hand). The new display cost ₹**k. What's the point of buying a phone (especially something that costs ₹**k) if it only last for the warranty period? This is like deliberately breaking phones so they can earn money through service and they will look for reasons to not give foc like in my case.

Already tried contacting samsung for months now and no use, they are not willing to admit their mistake and fix it.

Here's the point wise things i want to happen:
*. Make samsung get this fixed free of charge for me and all others facing this since it was not our fault. Customer is not the one to pay for the mistakes of the company.
*. Stripping off warranty for *nd hand devices should be made illegal, at least get my device fixed.
*. Manufacturers should be kept accountable for making "mass" defects even after the warranty period.

I'm also providing you with a screenshot of the group (with the number of members visible above) and a proof that a guy got it fixed for heavy discount (if the display is changed free of charge, the service center wouldn't provide a receipt, which further shows their dirty tactics). I'm also giving a comparison pic of devices with and without issue.

Hoping you guys will help,
Thank you

Are you brand?

Resolve Complaint

Are you Lawyer?

Help Consumers