Samsung India
- Samsung Hardware manufacturing defect Closed
Diago Dsouza filed this complaint against Samsung India on Nov 26, 2022
Since I bought this phone, I have changed the charging port and even changed display at a cost of nearly Rs **,***. The service centre was closed due to COVID so it took me almost a year to replace the display. This phone has spent more time in repair centre and in non-working state rather than in working state. Now I am being asked to change the motherboard as the phone is constantly restarting. This phone clearly was built using inferior hardware and has manufacturing defect. Per Consumer Protection Act **** section ** (manufacturing defect) and section ** (like for like replacement), I am asking for like replacement worth over Rs **,*** (such as Galaxy S** phone) which I have spent in this phone on purchase plus repairs Please can you replace this device by a Galaxy S** as that phone's value is commensurate with the amount of close to Rs **,*** I have spent on the M**s I have reached out to customer service who haven't resolved this query and asking for more money to replace motherboard at a cost of Rs ****. I am not willing to spend more money that clearly has a manufacturing defect and as such want a new replacement handset
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Samsung India
Resolved
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