- Fraudulent Practices at Samsung Service Center ^Closed

Keshav Aggarwal filed this complaint against Samsung India on Mar 05, 2025

A serious fraud committed by one of samsung authorized service centers. I have faced multiple instances of misconduct, dishonesty, and fraudulent activities during my visits, which have led to severe damage to my device. Below are the details of my complaint

*. Repeated Fraudulent Repairs
This is the third time I have faced fraud from this service center. Instead of providing genuine repairs, they replace original parts with local, low-quality components without my consent.

*. Proof of Fraudulent Activity
During one of my previous visits, while checking my phone’s camera, the staff inadvertently recorded a video where they admitted to replacing original parts with fake ones. Their faces are clearly visible in the video.

*. Deliberate Damage to My Device
During my second-last visit, they were unaware of the genuine parts I had replaced earlier. When I went for a minor repair (charging jack replacement), they tampered with my network and caused an overhead pop-up issue.
Every time I visited to get the issue resolved, they provided conflicting statements, first claiming my speaker was changed, then agreeing that it was the charging jack. After *-* visits for the same problem, they finally took my phone and, on the third day, falsely claimed a motherboard issue—even though my motherboard was perfectly fine in all previous visits.

*. Clear Attempt to Extract Money by Deception
It is evident that the service center is engaging in a deliberate scam to extract money by falsely diagnosing issues and damaging devices. This is not the first time they have done this to me, and I suspect they are deceiving many other customers as well.

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