OYO Rooms
- Rooms confirmed but denied check-in Open
VIKAS TRIPATHI filed this complaint against OYO Rooms on Dec 13, 2018
On ** PM, ** December ****, I had booked a hotel room in Oyo in Mahipalpur( Oyo **** Hotel Grand Shobha) and I was denied check-in once I reached the hotel. Upon calling the customer service, they simply booked another hotel that they assured had room and once I reached there I was denied check-in there too ( Oyo ***** Hotel City Lite). Till * AM I had to plead and beg the customer experience manager( Anshul Agarwal) to resolve the issue but they simply washed their hands off stating they can't help me. After roaming in biting cold, I got a room in an Oyo property itself and was charged **** for * hour stay.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
OYO Rooms
Resolved
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Tatasky
"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."
Mannu Datta
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