IRCTC
- Refund not provided Open
Vipul Dawar filed this complaint against IRCTC on Feb 09, 2024
On January **th at **:** AM, well before the departure of the train from the boarding station, I proactively sent an initial notification regarding the TDR filing from my registered email address. Despite this timely notification, I encountered issues when attempting to file the TDR through the official website and IRCTC app. The functionality of both platforms seemed to be compromised, preventing me from completing the TDR filing process.
In light of this situation, I promptly contacted customer care for assistance. They suggested that I email etickets@irctc.co.in to request TDR filing on my behalf due to the technical difficulties encountered with the website and app. Following their advice, I immediately sent an email to etickets@irctc.co.in at **:** AM on January **th, attaching a screenshot as evidence of my attempted communication.
Regrettably, I did not receive any acknowledgment or response from etickets@irctc.co.in regarding my email by the next morning. Consequently, with no alternative means of filing the TDR available to me and the train having departed, I was compelled to initiate the TDR process myself the following day.
I wish to emphasize that I took all necessary steps within my capacity to inform IRCTC about the issue and request assistance in filing the TDR before the train's departure. However, due to the unresponsiveness of the designated email address and the technical issues with the website and app, my efforts were thwarted.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
IRCTC
Resolved
Frustrated? File a Complaint
Pepperfry.com
"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."
Kaushik Mandal
Related Complaints
IRCTC - TDR Refund not provided and Cancellation of ticket was not allowed post TDR rejection Closed
I filed TDR after Chart preparation because my tickets were partially confirmed and I don't want to travel with Partial confirm tickets. I got the TDR claim rejected and post that when I try to cancel the e ticket, IRCTC website gives error 'TD...
Apr 28, 2026 by Ajay G
IRCTC - TDR STATUS REPUDIATE Closed
I HAVE BOOKED FAMILY TICKET FOR PPTA TO LNJ ON **.**.** **.** PM AND MY CONNECTIING TRAINS WAS LNJ TO HW VANDE BHARAT ON **.**.** *.** AM, BUT MY FIRST TRAIN WAS RUNNING LATE BY *.** HOURS AND I MISSED THE SECOND TRAIN, SO THERE IS NO OPTION TO...
Apr 24, 2026 by AJIT KUMAR KARN
IRCTC - EDR REPUDIATE irctc tdr rejected Closed
The train is delayed for more than * hours . i filed a TDR as the train is already started . the TDR is rejected. i did not find any links in online to esclate the issue...
Dec 17, 2025 by Bharati Raja
IRCTC - Journey terminated due to short of distance Closed
Travel Gandhinagar Cap to Pathankot by SBIB JAT EXP (*****) train and due to some technical reason train terminated short of distnace. Due to lake of knowledge I was file TDR with reason Train Diverted and not reach to destination station. Di...
Nov 05, 2025 by brijesh mandaliya
IRCTC - STATUS EDR REPUDIATE Closed
This is regarding the pending refund for my Ticket Deposit Receipt (TDR) filed against PNR number ********** . Despite having filed the TDR on ** Sep, I have not yet received the refund of ***.* for the booking made via transaction ID *******...
Oct 04, 2025 by Mukesh Kumar
