OYO Rooms
- Refund not provided Closed
Anmol Singh filed this complaint against OYO Rooms on Dec 20, 2022
I have been chasing since June'** for my refund. I booked a OYO Hotel in June'** but the Property holder denied that he cannot accept a Driving License as a Proof & he asked me to bring my Aadhar Card. As I don't have my Aadhar Card so I asked for a Resolution so the property holder asked me to cancel the order. I have cancelled it but till now I didn't get any Refund.
After that I went to Uttarakhand where I booked an OYO but the Property Holder denied that he didn't have any vacant rooms. So, I Called OYO for Same & they asked me to cancel the Order & I have paid almost Rs.*** for that but didn't get the refund for that Order as well.
After that I have called multiple times in OYO for Help but Your Service Desk is not working at all neither they are able to help me out. I am extremely sorry to say but Your staff is completely pathetic. I have called almost *** times in OYO. Two times I got to talk to seniors but they are just devastating the Customer experience & disconnected my call twice without listening to the Query (These two calls got disconnected by the Senior i.e., Vishal & Rohit). Apart from this all the Agents are helpless, they guys are just sitting over there to complete their login hours & get the salary on time but they are not worth it.
It's easy to talk with any of the ministers but your so-called Senior Executive (Rohit) is not able to attend my call from last * Days. I have called almost ** times saying that I want to talk to Rohit. That person & other Senior Executives are screaming behind but they don't want to talk to any of the Customers. They all are sitting there to complete their gossip.
Sir! It's a humble request from my Side that please do help me out. And, Sir I want an action against that so-called Senior Rohit. He is not at all suitable for OYO. He is not a Senior. Sorry to say, but he is just sitting there to waste the time of Customers. And your Reservation Desk is completely pathetic. If you want to make a booking then they will talk to you else they will disconnect your Call or else they will transfer your Call to Service Desk which is just deteriorating the Service Experience.
Note :- I have called almost *** or more than *** times. Along with this I have escalated the same on Social Media (Twitter) Multiple times.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
OYO Rooms
Resolved
Frustrated? File a Complaint
GoFirst Airlines
"Thank you Voxya team for helping me with the issue. I am amazed how fast the issue got resolved (within a day) which had been getting dragged since 20 days. Thanks again!"
Kimi Shrivastava
Related Complaints
OYO Rooms - Denied Hotel boarding Closed
This sequence of events amounts to: • Misrepresentation of the accommodation and facilities promised at the time of booking and reconfirmation. • Deficiency in service and failure to exercise reasonable care in vetting and monitoring lis...
Dec 26, 2025 by Ranjit Kadavergu
OYO Rooms - OYO Closed
It's a Money fraud with pre booked room. I've booked a room with OYO (Q*A*****) and paid the money in advance. I was not given accomodation and my money was also not given. The check-in time was at **pm but I reached there by *:** am . So I was...
Mar 09, 2024 by Kammakattu Vinay Reddy
OYO Rooms - Refund not given Closed
I have booked a room on **th Feb **** and later canceled the room after visiting the hotel through Oyo customer care. They promised me a refund on that day and its been more than ** days and i still didnot get the refund. Customer care people k...
Apr 15, 2023 by N. L. Prasad
OYO Rooms - Refund since 2019 Closed
After cancelation of my oyo room. Oyo promised for money refund within ** days, but they not refund. After again mail they didnt give me a proper solution after waiting hours and hours here **** still i m waiting my **** amount refund .. Again ...
Apr 08, 2023 by Kavita
OYO Rooms - Money deducted twice but did not get the booking Closed
I booked a hotel named the premium villa located at kailash colony, delhii and payed the full amount for the same i.e ***. When i went to hotel the reception told me their is no booking on my name in their server. Then I called oyo customer su...
Mar 15, 2023 by Pranshu Kakkar
