Zomato
- Refund issue Open
Deepa filed this complaint against Zomato on Nov 14, 2018
I placed an order on nov **th at *.**am with Ganga sweets order no **********, i paid the amount by card Rs.*** for Kaju katli and onion pakoda through the Zomato app. As there is no response I called the deliver person ( number got through the app) at *.** am at his no ***** ***** spoke to him ** sec, I here with attached the screen shot of the same.
He said the restaurant dont support this delivery and the order got cancelled by them, I will get my refund soon.
But I didn't get any refund so when i asked the status of refund in your chat support on monday, they refused to process as i was not reachable. But it is not the truth. I contacted the deliver person
After this I spoke to the same delivery person and he also agrees that I called and spoke to him, only the system cancel the order not me. I was reachable and i spoke to the deliver person too.
I also have the call recording of the conversation (tamil) with the delivery person. This is cheating and unethical.For their system error they are looting money from consumers.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Zomato
Resolved
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Kurlon Mattress
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