- Recharge Done but DTH plan not activated ^Open

Srikanya Katikala filed this complaint against sundirect dth on Nov 06, 2020

Every month When I recharge the sun direct DTH, after recharge, I need to make a call to them to activate the channels.
This time it was the worst experience. I recharged the DTH on *rd November from their Sundirect app. After * hours I called them to activate the recharge plan. They have raised a complaint and said that **hrs-**hrs, this problem will be cleared
After **hrs again I called them (this time new person) and he said that he u r complaint is open it'll take **hrs-**hrs.. we regret for the inconvenience. after ** hrs, on *th November, again I called them, now another person took the call and said u r previous complaint is not solved and it was closed. He created another complaint and he said within **min to *hrs, this issue will be solved. After * hrs, I called them.. now another girl. Now she was saying, Somebody opened a new complaint about your issue and this will be resolved in **hrs-**hrs not in ** min to * hours. somebody misguided you, sorry for the inconvenience. Still the issue is not solved. I don't know whom to approach.. How silly is this...? I paid the amount clearly and the recharge was successful. Even to every customer care person, I shared my Transaction ID also. Please reply back and let me know how to deactivate this DTH connection... Really worst service by SunDirect DTH.
Mobile number: **********
DTH connection CDSN No: ***********
amount paid : *** for Telugu DPO * Package
Recharge date: *rd November
Complaint number: SR************

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