Amazon
- Received wrong product Open
Palak Goel filed this complaint against Amazon on Oct 02, 2024
I am filing this complaint due to a serious issue with Amazon regarding an incorrect product delivery. I ordered a MacBook Air M*, but instead received a non-functional Acer Aspire laptop. Despite providing clear evidence, including images, videos, and a video of the delivery partner holding the wrong package, Amazon’s customer service has failed to provide a resolution.
I spoke with several representatives—Dev, Shomi, Anju, and Jaishree—and all of them hung up on me during calls, dismissing my concerns without offering any help. This experience has caused significant financial loss, frustration, and mental distress, and is a breach of trust from a company I have relied on for years.
Given the overwhelming evidence and Amazon’s failure to resolve this matter, I am urgently requesting immediate action, including a full refund or the correct product replacement. This alarming situation cannot be ignored.
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Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Amazon
Resolved
Frustrated? File a Complaint
Rapido
"I would like to thank Voxya for helping me in the resolution process. Rapido agreed to reimburse the expenditure amount and paid as well."
Rajani Kanth C
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