Lenskart
- Package not delivered Closed
Narava Vishnu vardhan filed this complaint against Lenskart on Mar 11, 2021
I ordered Vincent Chase eyeglasses with order ID:********** from lenskart on "*th March ****" worth **** rupees. They said my order is getting delivered earlier(** march) than the actual delivery date(** March ****). And I got a message from lenskart on **/**/**** at **:** pm that my glasses are delivered already but in reality, I got no package from lenskart. I didn't give my house number or door number in shipping address. I expected them to call my phone before the delivery because they don't have the proper address of my house. And there is a delivery code with me which they should check before handing over the package to the customer. How can they deliver my order without me saying the delivery code and without the proper address of my house. At least they should have returned my package to lenskart if they didn't get my address. No matter how many times I contacted their customer support, they are saying the same thing again and again that my order has been delivered already and allow them ** to ** hours to investigate it thoroughly. And even after that given time, they said the same thing that my order has been delivered already. Iam a middle-class student without any proper source of income. How can they expect me to leave my money for nothing. Please help me to get my glasses from lenskart or at least make them return my money so that I can buy my glasses from some other store.
I hope my problem gets resolved as soon as possible. Thanking you in advance.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Lenskart
Resolved
Frustrated? File a Complaint
Amazon
"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."
Prince Kumar
Related Complaints
Lenskart - Lenskart order defective eyewear delayed delivery and unresolved grievance Closed
I am CA Navdeep Saraogi from Ahmedabad, and I am filing this public complaint regarding Lenskart order number **********. I ordered three eyewear products after updating my prescription: single vision glasses, tinted single vision glasses, and ...
May 19, 2026 by CA Navdeep Saraogi
Lenskart - Missing charger and damaged product Closed
I am writing to formally raise a complaint regarding a product I recently purchased from your store. Upon opening the package, I found that the product was significantly damaged and the charger was missing from the box. I immediately visited...
Jun 01, 2025 by Jahnavi Singh
Lenskart - Product got rusted and lenskart not helping Closed
I tried to talk to customer service several times and went to the store as well, the frame I purchased got rusted which they claimed while selling that it won't get rusted. now it's been * weeks post warranty period and the frames (screw) got r...
May 30, 2025 by Bhupesh Khanna
Lenskart - Scam in Lanscart shopper stop mall MG Road Gurgoan Closed
I purchased sunglasses under *+* scheme from Lenskart, shoppers stop mall,mg road,Gurgaon. I paid the amount Rs. ****/- on **.*.** in the name of Mansi Verma. . At the time of payment they told me sunglasses will be delivered to you at your r...
May 13, 2025 by MADHU VERMA
Lenskart - Package not delivered Closed
So on *nd may ****, i bought lenskart gold membership, so that I can get my frame with power quickly as it's my daily use spectacles, because my previous frame broken and I'm not able to work properly. On *rd may **** i placed my order in trust...
May 10, 2025 by Avinash Jeevan Gangurde
