Swiggy
- Order not delivered Open
Akram khan filed this complaint against Swiggy on Nov 06, 2018
Hi, I have made an order on swiggy on **-**-**** at *:**pm for a milkshake worth Rs ** from a renowned restaurant in my city(Vizag). Within ** minutes I get a message on my phone saying that the delivery executive is unable to contact you so please call him. Soon as I see this I call him but his phone was busy for about ** minutes. ** mins after the order the executive calls me and tells that the the restaurant has not received the order yet so I am waiting at the restaurant , but meanwhile the status in my phone was that the order was picked from the restaurant and the executive is at your doorstep. I then call up the customer service of swiggy after waiting for an hour and tell them the issue and ask them for help.
After putting me on hold for about ** minutes the executive asks me to cancel the order and order again and simply disconnects the call.
I called them back again and asked them to transfer the call to their senior executives/manager but they denied saying that all of them are busy and wel make sure you get a call back within ** mins which they didn’t .
As this is my first order on swiggy and has been a very bad experience with the order and their customer support I am very much disappointed and I request public to kindly delete their apps from your phone and please do not encourage such companies who do not care about their customers concern.
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1 Supporters
Resolution Demanded:
Apology letter from company
Replace / Fix problem
Damages for loss and agony
Swiggy
Resolved
Frustrated? File a Complaint
No Broker
"Thanks Voxya. You made it possible for a refund. Appreciate such cause. Thanks to NoBroker too for finally refunding service charge."
Roshan
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