Swiggy
- Order not delivered on time Closed
Nilesh Dalvi filed this complaint against Swiggy on Feb 20, 2019
This is regarding swiggy order no. *********** delivered from juice maker which has ** minute or free service guarantee. The order was placed at *:** pm and delivered at *:** pm (proof attached). When contacted customer chat, the executive claims that the delivery boy was on the location at *:** pm. When I tracked the delivery person and he was not on the premises. You can see from the myGate app of the colony that the delivery person has entered the gate at *:** pm. So, this is the first lie which swiggy has given on its customer care chat. Secondly, I had called customer care on phone. Please go through the recording which I am sure swiggy must have. The executive on phone tells me the system shows that the order has been delivered at *:** pm. Swiggy has been outrightly swindling customers of false promises. Please find the attached proofs.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Swiggy
Resolved
Frustrated? File a Complaint
Delhivery
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
Prasanth Didla
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