Swiggy
- Missing Items- no proper response from Swiggy Open
Puneet Chaturvedi filed this complaint against Swiggy on Oct 20, 2018
I have ordered for food in which items were missing when received. When I had checked with Swiggy, they told that missing items were not available in restaurent. I have asked that why they had not informed me before accepting the order as I have Guests waiting in my house. They told that we will refund the amount. They was no further action taken by Swiggy and now when I asked for the status update they told that case has been closed and no update from their side. It's more a reputational loss and less a monetary loss. I got my guests waiting for the same and I have to feel ashamed in front of them. Request you to take serious action on this incident as this is very common issue with swiggy.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Swiggy
Resolved
Frustrated? File a Complaint
Swiggy
"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."
Shruti Karanth
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