Zepto
- Missing item Open
Geetanjali filed this complaint against Zepto on Jun 01, 2025
I placed an order worth ₹**,***, filed a complaint, and after **+ hours — still no resolution, no refund, not even a response.
Is this what Zepto calls "instant service"?
When a company ignores a valid customer complaint for over ** hours, it speaks volumes about its priorities.
₹**,*** order — no refund, no support, no accountability.
Maybe focus on fixing customer experience before marketing "**-minute delivery"
I want my money refunded Rs *****. Otherwise I will complain to the district court.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Zepto
Resolved
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Flipkart
"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."
Prabhakar Chaturvedi
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