Laptop delivered with mismatching features

Records save successfully

Amazon

- Laptop delivered with mismatching features ^Open

Nikhilanand Arya filed this complaint against Amazon on Jul 21, 2022

I ordered ASUS Laptop UX***EA-KG***WS from Amazon. The product description assured me of the NumberPad*.* (Numeric Touchpad) feature but the item delivered does not have this feature.(Please see https://www.amazon.in/gp/product/B**PYVS**Q/ref=ppx_yo_dt_b_asin_title_o**_s**?ie=UTF*&th=*). I raised the complaint to amazon customer support for a mismatch in the feature and delivery of the unsealed products but they denied my request. Later, I complained to the online consumer form also but there also amazon denied my request.

Are you brand?

Resolve Complaint

Are you Lawyer?

Help Consumers

Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony

Amazon

1053 Total Complaints

429 Total
Resolved

40.74% Consumer Satisfaction

Frustrated? File a Complaint

Share complaint with others:

Flipkart

"We won the case! Flipkart has refunded my subscription cost. Thanks for your help."

Ankit Kumar

Resolved

Related Complaints

Amazon - I am ordering from amazon so in added in shopping voucher in amzon but when i am ordering amazon ca ^Closed

I would like to raise a formal complaint regarding an ongoing issue with my Amazon account. I have added ₹**** to my Amazon shopping voucher balance with the intention of making purchases, but every time I place an order, it gets automaticall...

Apr 30, 2026 by Namita muduli

Amazon - Frozen account money recovery ^Closed

My money loss plz recovery tha my money for frozen account ...

Apr 06, 2026 by Divakar Sagar

Amazon - Poor services from Delivery partner Selvam Mob ^Closed

Dear Team, Good Day. I am writing to raise a serious complaint regarding the extremely poor and unacceptable service I received from one of your delivery partners. The delivery associate, Selvam (Mob: **********), was assigned to deliver my ...

Mar 18, 2026 by Jafer Sadiq

Amazon - ORDER STATUS IS NOT SHOWING IN AMAZON BUT EMI CREATED FOR 2 MONTHS AND ALSO PAID DOWNPAYMENT IN SNAP ^Closed

I PURCHASED PRODUCT FROM SNAPMINT APPLICATION ( FROM AMAZON BRAND ) , ITS SHOWS ADD ITEM TO CART THEN BUY THEN IT SHOWS PAYMENT TAB IN AMAZON BUT THEN IMMEDIATELY IT OPENS SNAPMINT AND SHOWS PAYMENT OPTIONS , I CHOOSED * MONTHS EMI PLAN AND PAI...

Jan 23, 2026 by Ritik

Amazon - Giftcard claimed by someone else ^Closed

Hi it's ** Jan ****, I purchased a gift card of rupees *** from Snapmint but while i am trying convert that into Amazon pay balance that shows that the gift card balance was already claimed by someone else. ...

Jan 10, 2026 by Rohit Kumar Padhi

Amazon