Ixigo
- IXIGO IS NOT ISSUING REFUND AS PROMISED Open
Pawan kumar yadav filed this complaint against Ixigo on Jan 08, 2024
I booked an international flight on **th dec'**** from New delhi to Catania, flight date is **th Jan ****. I choose the IXIGO Assured program while booking. I received the email with the flight details mentioned. On the top of the flight details pdf, it is clearly mentioned that you will get full refund on cancelation. But today, now around *.**pm when I am canceling the flight ticket, IXIGO app is showing refund. When I booked the flight they showed me that you will get refund of flight ticket but not IXIGO assured amount which was around Rs****. I contacted customer care, now they are telling me that you can only cancel before **hrs. But it is not mentioned on the ticket they send. This is absolutely ridiculous, they mean I lost my money because of there fault. If it is mentioned on the ticket, I would have canceled yesterday. Could you please help me in getting the refund? I would have to book again for next month.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Ixigo
Resolved
Frustrated? File a Complaint
Club Mahindra Holidays
"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"
Jyotiranjan Pradhan
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