The Case Factory
- Items not delivered and not update about the same Open
Alvina Joy filed this complaint against The Case Factory on Aug 31, 2025
It has been a week since I placed my order, yet I have not received any update regarding it. I have also been sending multiple emails, but there has been no response. This lack of communication is very disappointing and not the level of service one expects. If emails are not being acknowledged, how is a customer supposed to reach out to you?
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
The Case Factory
Resolved
Frustrated? File a Complaint
Swiggy
"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."
Rohit Kumar
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