Incorrect refund processed

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Yatra

- Incorrect refund processed ^Closed

Piyush filed this complaint against Yatra on Jun 26, 2020

Hi, I cancelled my domestic flight booking with reference number - ************ ;

While checking the cancellation charges on mobile app the refund amount was shown to be - Rs. **,***

and I got an email also saying that the refund amount will be **,***.

But eventually I just got another email that a refund of Rs. **** has been processed.

The refund amount should be **,***.

Please look into it.

I have also attached a screenshot saying that it should be **,***.

and the another screenshot which says that refund of only rs **** have been processed.

I contacted them multiple times, they reverted back by saying that they have initiated the refund balance amount of **** rupees, but I never got back that amount. No one responds to my query from yatra. I have their acknowledgement email that they processed an incomplete refund.

Thanks,
Piyush
**********

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Yatra

259 Total Complaints

130 Total
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