- Incorrect damage charge levied ^Open

Govinda filed this complaint against Zoom Car on Jul 08, 2019

We had done the booking of Tata Hexa but they have changed the car in the last hour to Mahindra Marrazzo. This might be their strategy to provide faulty car and make money from customer by charging vehicle damage fee because according to my knowledge no cars gearbox will stop working by riding **-** km properly (I have booked many other cars also from zoomcar (you can check my history) so I know how to use clutch and gear. You can see those cars condition after deposit.
My concerns are mentioned below:

*) I have a recording of our initial telephonic conversation when provided vehicle stopped working in which you people have told that you will refund the extra KM fee which is not used (ideally you people should refund the whole amount and should compensate our spoiled trip) but you haven't done in final outstanding.
*) You people have also told to pay the fare of the taxi for ** KM from the location where the car got damaged (Ideally you should provide a taxi until the point we have started the booking for our safety because that place was totally unknown for us) but you haven't mentioned that also in the settlement.
*) We have also refiled the diesel of amount **** but we haven't got the refund of that ( you can see fuel reading before and after), also we haven't driven that much of KM.
*) I also want to mention you that this was booked under ***% cashback offer so don't tell us that you have refunded the booked fare.
From our side *-* hour we were with your broken car stranded in the middle of nowhere even we haven't got your help either we were able to contact you by helpline number after contacting once or twice ( maybe you people have blocked my number). After that, we tried contacting you via the person who was in charge at the point of booking and made sure that the car is properly locked and also parked the car properly on the roadside.
We want proper mature justification of all these points. Please don't give an absurd answer instead forward this mail to higher management for proper justification. Instead of charing me **K as penalty answer me about my spoiled trip wasted *hr stranded in nowhere and the extra booking we made at the last moment from a *rd party at a very unreasonable price only to not spoil our trip which was caused by you.
I have used approx ** zoom car rides expect you to show good customer experience instead of making useless comments and charging vaguely from the valuable customer.

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