Amazon
- I have ordered a pack of two received only one and Amazon refuses refund Open
Pranamika Bora filed this complaint against Amazon on Jan 04, 2026
I placed an order on Amazon.in for Pexpo Flamingo ISI Certified Hot & Cold Flask (Pack of *) under Order No. ***-*******-******* and paid a total amount of ₹**** (including taxes) on ** December ****.
Upon delivery, I received only ONE flask instead of two. The outer box was delivered, but the contents inside were incomplete. I immediately contacted Amazon customer support multiple times to report the issue.
Amazon refused to provide a refund or replacement, repeatedly stating that the “box was intact”. However, an intact outer box does not guarantee that the contents inside were complete. This is clearly a fulfilment/packing failure that occurred before delivery.
I escalated this issue through all available channels, including the Account Specialist team and the National Consumer Helpline, but Amazon has continued to deny my legitimate refund and has even restricted my account instead of resolving the issue.
Due to Amazon’s refusal to take responsibility, I have suffered financial loss of ₹**** and mental harassment. I am a genuine customer and I am only asking for a refund of the amount I paid for the missing item.
I request immediate intervention so that Amazon.in refunds ₹**** and resolves this matter fairly.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Amazon
Resolved
Frustrated? File a Complaint
Jasper Industries
"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."
Mohammed Siraj Ali
Related Complaints
I would like to raise a formal complaint regarding an ongoing issue with my Amazon account. I have added ₹**** to my Amazon shopping voucher balance with the intention of making purchases, but every time I place an order, it gets automaticall...
Apr 30, 2026 by Namita muduli
Amazon - Frozen account money recovery Closed
My money loss plz recovery tha my money for frozen account ...
Apr 06, 2026 by Divakar Sagar
Amazon - Poor services from Delivery partner Selvam Mob Closed
Dear Team, Good Day. I am writing to raise a serious complaint regarding the extremely poor and unacceptable service I received from one of your delivery partners. The delivery associate, Selvam (Mob: **********), was assigned to deliver my ...
Mar 18, 2026 by Jafer Sadiq
I PURCHASED PRODUCT FROM SNAPMINT APPLICATION ( FROM AMAZON BRAND ) , ITS SHOWS ADD ITEM TO CART THEN BUY THEN IT SHOWS PAYMENT TAB IN AMAZON BUT THEN IMMEDIATELY IT OPENS SNAPMINT AND SHOWS PAYMENT OPTIONS , I CHOOSED * MONTHS EMI PLAN AND PAI...
Jan 23, 2026 by Ritik
Amazon - Giftcard claimed by someone else Closed
Hi it's ** Jan ****, I purchased a gift card of rupees *** from Snapmint but while i am trying convert that into Amazon pay balance that shows that the gift card balance was already claimed by someone else. ...
Jan 10, 2026 by Rohit Kumar Padhi
