Makemytrip
- Hotel cancellation refund refused Open
Prashant Dhairyasheel Pawar filed this complaint against Makemytrip on Jan 22, 2023
The hotel 'The Orchard Resort' was ***% refundable till Mon, ** Dec ****, **:** AM. MakeMyTrip had given me the attached booking voucher. It states that the booking was ***% refundable till the time of check-in.
** hours before check-in, on **th Dec ****, I called MakeMyTrips' customer service and requested them to cancel the reservation. The cancellation was done on the same day that is on **th Dec ****. Before cancelling the same customer service representative confirmed to me that the hotel is ***% refundable. As I did not receive the refund, I called MakeMyTrip customer service on **th Dec, **th Dec, **th Dec, and **st Dec. Each time the customer service member confirmed that it is refundable and requested me to wait for ** hours for the funds to be deposited into my MakeyMyTrip Wallet. They said it was a technical glitch.
On *st Jan **** MakeMyTrip changed its position and refused to pay the refund by writing the following "We would like to inform you that as we checked your booking got cancelled under non-refundable policy and hotel denied for the refund. Hence, we are really very sorry to inform you that refund is not possible as hotel denied for the refund."
I had cancelled the booking well before time as per the conditions and am therefore eligible for the refund.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Makemytrip
Resolved
Frustrated? File a Complaint
Kurlon Mattress
"Thank you Voxya Team for the quick action on my complaint. Due to the legal notice, Kurlon has replaced the mattress with a new one. Hope this will be of a better quality!"
Swati Bandana
Related Complaints
Makemytrip - Urgent Flight Name Correction Not Resolved by MakeMyTrip Closed
I booked an international Emirates flight through MakeMyTrip. Due to a booking error, my passenger name appears as “Mohammad Kamran Kamran” instead of “Mohammad Kamran” as per passport. I have repeatedly tried contacting MakeMyTrip thr...
May 10, 2026 by Md rizwan
Makemytrip - Refund not processed Closed
I had booked a flight using Makemytrip app. But the airline preponed the flight by three days. So I cancelled my booking expecting a full refund as it was the airlines fault. But I have not received any refund yet and it has been more than ** d...
Apr 20, 2026 by Mayuresh Mohan Rao
Makemytrip - Hotel booked paid but room not allotted at checkin Closed
Room booked paid full amount but the time of check in the hotel owner denied to allot our booked room and replied rudely that no room vacant....
Oct 14, 2025 by Amit Kumar Panda
Makemytrip - Bus cancelled by bus operator but still they didn t give me my refund of 4 tickets Closed
I have booked * ticket of Sai virbhadra travels through MakeMyTrip with Booking Id- NU*************** and refrance PNR *AFCTV**, I raised a concern regarding refund claim on my with request IDs as: *) ***************** *) ***************** *...
Jul 13, 2025 by Sulbha Joshi
Makemytrip - Refund does not get Closed
I am writing to formally raise a complaint regarding the refund for my cancellation request. I applied for the cancellation on **/**/****, and I received a message confirming that the refund would be processed by **/**/****. However, as of toda...
Jun 27, 2025 by SANJAY BHANJIBHAI PANNA
