Nykaa
- Half order delivered Closed
T S filed this complaint against Nykaa on Sep 19, 2020
Cheated by false promise
Due to an ongoing offer, I ordered Innisfree products worth ₹**** from Nykaa as it was a good deal and I was getting much more value for ₹**** due to the two free items ( * masks free and a full trial kit free). I would not have ordered it otherwise. They promised to deliver * free products, * from innisfree and one my nykaa birthday gift. But Nykaa selectively sent it in two shipments, all free items in one shipment and the paid for item in the other. They then cancelled the free item shipment from their end without providing any details for the same. Feeling betrayed by this I raised a return for the product (₹****) and I didn’t get any reply on my mail for the same. Spending half an hour on chat requesting them to either return the product or refund my full money or send me the free items, they have AGAIN asked me to wait for **-** hours despite the fact that I told them my mails haven’t been replied to. Wasted my hard earned money being a student on a year long investment for my skin on a brand that has done this multiple times. I am committed that I will not purchase from Nykaa ever but I need my hard earned money back (****).
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Nykaa
Resolved
Frustrated? File a Complaint
OYO
"OYO has initiated a full refund within no time, only because of your help Voxya. Thanks a lot for the support."
Roshin A Rahman
Related Complaints
Nykaa - Package in my city but not delivered for 4 days Closed
My order was supposed to be delivered on **th June and it kept getting delayed day by day. The customer care just kept assuring me and giving me false promises but no action was taken. I have to keep reminding them of my order over and over aga...
Jun 30, 2026 by Christina
Nykaa - All products missing Closed
Dear Nykaa Customer Support, I am writing to raise a serious complaint regarding my recent order worth ₹**,*** Today, I received the parcel; however, upon opening it, I found that the package contained only a free promotional bag and ...
May 13, 2026 by Varsha Nenwani
Nykaa - Amount of Rs 707 not refunded after successful return of the item Closed
I placed an order for Jockey Women’s Shorts with Side Pockets (RX **_Black_XS) on **.**.**** vide Order No. NYK-*********-******* & AWB No. ***************, and the product was delivered to me on **.**.****. However, after receiving the pr...
May 05, 2026 by AVISHEK DAS
Nykaa - Received different product Closed
I ordered a Charlotte tilbury product from nykaa and received entirely different product. When I asked for replacement. They rejected it....
Dec 17, 2025 by Navdeep Kaur
Nykaa - Item not delivered Closed
The items are not delivered. Order No. NYK-*********-******* We didn’t get the items but in the website it shows delivered. ...
Dec 15, 2025 by Ms Ciji
