Instamart
- Groceries not delivered or refunded Open
Malvika I filed this complaint against Instamart on Oct 02, 2023
Ordered groceries from instamart on ** September, **** at *:**am, as I do very often. I have an infant so can't go to buy groceries myself. The orders have been delivered but on this occasion, they called twice, I couldn't answer and when I called back, couldn't connect. They proceeded to cancel my order and not refund a single paisa.
I had additionally paid handling charges and delivery charges (by purchasing Swiggy One membership). I contacted the chat and said charge me a fair fee, if you need to or a delivery fee again but deliver my items that I have paid with hard earned money or refund me the amount. They refused. I spoke to * different chat executives and emailed them. They could have left groceries at the door or rang the bell, but they didn't.
I offered to go pick up my items but they said no to that too. They told me the items are back at the store. They would have resold them for double profit. Extremely unethical.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Instamart
Resolved
Frustrated? File a Complaint
Smartbuy
"I am literally amazed what this platform can do. I was following up for refund from last 3 months but after I filed complaint with Voxya, I received my refund in just 2 days. "
Vadaria J R
Related Complaints
Instamart - Refund Closed
I was trying to order aptamil premium stage * but mistakenly i ordered stage * that is not for *months baby. So i cancelled that and instamart charged *** percent of the order amount as a cancellation fee. We can’t feed stage * at the age of ...
Mar 21, 2026 by Suresh kumar
Instamart - Refund not received Closed
I have ordered a product of worth Rs.*** which got cancelled before the delivery. I have made online payment of the amount which is not credited to my bank account yet. I here with attach the RRN number ************...
Mar 03, 2026 by P.S. Devadharshini
Instamart - Order marked delivered but not received Closed
I placed an order on Swiggy Instamart on **-**-**** for ₹****. The order was placed for my friend at the given delivery address. However, the order is marked as delivered in the app, but it was not received by the recipient. No call or m...
Feb 14, 2026 by Komal Jadeja
Instamart - Refund of 740 Closed
To the Support Management Team, I am writing to formally lodge a complaint regarding a failed refund for my order of ₹***, following incorrect instructions provided by your chat support agent, Ashna, and subsequent failures in your reverse p...
Jan 16, 2026 by Safwa khan
Instamart - Refund for metro slippers returned from instamart Closed
I returned a metro slippers to instamart due to wrong size which they collected. The money is shoeing as refunded but even after * days not reflecting in my account. ...
Dec 19, 2025 by Sewantee Surabhi
