Make My Trip
- Full Refund not credited back to my Account Open
Rajesh P filed this complaint against Make My Trip on Aug 24, 2018
I have booked * tickets for a Vistara flight from Trivandrum to Delhi which is scheduled to be on **.**.****.While booking I opted for Vistara Flexi Fare scheme under which no cancellation charges will be levied. But after cancellation,Make My Trip gave me a whatsapp message that an amount of Rs.***** will be credited back to my account after deducting MMT charge of ***Rs and ***Rs. That is a total of ***Rs. But I only got ****Rs. When asked about this they blamed Vistara for not refunding the amount. Then I contacted Vistara directly and they assured me that they haven't levied a single rupee as cancellation charge and told my whole refund amount has been released to MMT. But till now,MMT has not given me my refund amount fully. Whenever I call them they are blabbering or blaming Vistara etc.
When I asked them that I wanted to escalate my problem to their senior executives they are not doing that also. I need a solution for this. I am totally fed up with this Portal. I have wasted hours to reach them and explain the issues to each executive. Till date they haven't given me a positive reply.
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1 Supporters
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Make My Trip
Resolved
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Cleartrip
"I almost gave up asking Cleartrip for refund and was about to file case in a Consumer Court for harassment & loss. But after complaining at Voxya, they responded and initiated the refund. "
Madhu Chandra
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