Yatra.com
- False Hotel booking Offered Resolution
SAIKAT BHUNIA filed this complaint against Yatra.com on Jan 04, 2021
I have made a hotel booking for three days (**.**.** - **.**.**) at Digha in Hotel Surya Deep via yatra,com (booking reference number *************). But the hotel manager refused the booking and said they don't have any booking in Yatra or any online site so I was bound to pay again in cash for the same duration. I have attached the booking receipt done through yatra.com and the hotel bill cash receipt for your reference
I have already mailed several times to yatra.com for refund of Rs **** which was paid for the booking, But they replied they will resolve it within **-** hours. It is already ** days from the first day of complaint.
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Resolution Demanded:
Refund / Credit for purchase
Yatra.com
Resolved
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"Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my complaint. Thanks for everything."
Mohammed Abdulrahim A
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