- Deficiency in services ^Open

SHIVA ANAND filed this complaint against OYO Rooms on Aug 05, 2018

My booking id is KAOW**** booked at **:** today I.e. ** Aug **** online through my web browser at agra cantt railway station.
The property reflected on window was charging Rs ****/- excluding breakfast and down towards it was check box for adding breakfast for Rs ***/-

I checked the breakfast option and finally booked myself a room plus breakfast and payment which was asked was of Rs ****/- was paid then and there from my paytm wallet no ********** and the booking was also under this mobile no.

I received booking confirmation on screen web browser saying breakfast not included and I called the oyo helpline no at **:** just three min after my booking and the executive confirmed me that breakfast is complimentary

I relied on what all he said but I had asked him if the breakfast is not included cancel my booking, had he done that at that time I would have got whole refund of Rs ****

I checked my mail inbox and it read that a mail received from Oyo that booking is confirmed without breakfast.
I called again and my case was transfered to senior female executive who assured me a call back after * minutes

I was stuck at agra cantt station and waited for the call back but nobody called me
I had again called them and was assured that they will send me a fresh email with breakfast updation and asked me to visit the property
I had asked them to make it earliest as I want no argument at the property

When I came down to property *km away from agra cantt station (this is something also which oyo app lied as it said the property is *km away from station)
The reception refused that no breakfast will be available on this booking.

I called them several tyms and first they kept on dropping my call after asking me to hold. And then finally an executive by the name of Aakash cut the chase and said that nothing can be done and they won't cancel ane refund me and no breakfast is also to be included ..

This is the worst I have ever encountered in my whole life that after being assured by several executives , I was cheated and lied..
Now I demand justice from you .

Find attached screenshots of my sev. calls ryt from **:** , when the whole amount refund was available as they have policy which reads that booking cancelled within **minutes is eligible for whole refund.
The last executive with whom I spoke also didn't helped me with cancellation with full refund

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