Lenovo
- Defective laptop Open
Rakesh Vallabineni filed this complaint against Lenovo on Jul 23, 2020
I have purchased lenovo legion y*** gaming laptop bearing serial number:PF*RS*J* *n **-aug-****.since the **days of purchase.it started having issues like
*.sudden battery discharge from **% to *%. It was my first laptop purchase.so i learned to contact lenovo by googling it. They replaced the battery when the engineer came to replace the battery i have seen finger prints on the panel i asked him they said that it doesn't affect the laptop.
*.Then i got touchpad issue after contacting them for months they have arranged an engineer to check.
He said that it could have caused because of the battery. since the battery got replaced there will be no issue
*.After having that issue for months i started facing issue on graphic card like sudden freezing,crashing and flickering while playing games
*.despite having touchpad issue they asked me to wait until motherboard is replaced. they have replaced motherboard on **-july-****. The Engineer who visited to replace the motherboard is inefficient he removed and replaced five times after replacing motherboard. I switched on the laptop sudden when i checked on system information the serial/model name of motherboard is different from my model.It belongs to lenovo legion y**** series.
*.Even after replacing motherboard it started having same issues.the motherboard which came with the laptop is better than the motherboard they have sent me.see the service of the company
i bought laptop for **k to get decent gaming and work experience.I have contacted company for replacement they said that they will not provide.Since issues started i am searching for solution.i hope that voxya help me regarding this issue.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Lenovo
Resolved
Frustrated? File a Complaint
Hitachi AC
"I am very satisfied with Voxya Team. They helped me resolve this issue quickly."
Nishant Kumar
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