Nykaa Man
- Damaged missing incorrect delivery Closed
Khushboo garodia filed this complaint against Nykaa Man on Apr 10, 2026
I placed an order (Order ID: NYK-*********-*******) on Nykaa Man worth ₹**,*** for multiple perfumes.
Upon delivery, the order was found to be incomplete and defective:
• Both Burberry men’s perfumes were completely missing from the package
• Two Burberry women’s perfumes were received in damaged condition (outer packaging dented/torn)
• One Tom Ford perfume received appears incorrect and raises concerns regarding authenticity (loose/poor packaging quality)
Despite sharing photographic evidence, Nykaa has denied resolution stating that the items were “shipped correctly” based on internal records and has wrongly applied a “non-returnable” policy.
It is important to note that:
• Missing items constitute non-delivery
• Damaged products are defective goods
• Incorrect/suspicious products fall under deficiency in service
Therefore, the “non-returnable” policy is not applicable in this case.
A complaint has already been registered with the National Consumer Helpline (Ref No: *******), but no resolution has been provided. Additionally, Nykaa committed to a **-hour investigation but failed to provide any update within the promised timeline.
This clearly amounts to deficiency in service and unfair trade practice.
I request:
• Full refund of ₹**,***
• Compensation for harassment and inconvenience
• Reimbursement of any associated costs
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Nykaa Man
Resolved
Frustrated? File a Complaint
Byjus
"I am very much satisfied, since my complaint was resolved within a week. I got refund smoothly. My sincerest thanks to the entire Voxya team. It is really effective and quick."
SUNDARAPANDIAN M
Related Complaints
Nykaa Man - Refunded money to wallet instead of bank account Closed
I am looking for refund to the products I order and cancelled. I want money to get transferred to my bank account not nykaa wallet. But returning it to nykaa wallet by default instead to my bank account directly. This is a severe misuse....
Mar 23, 2026 by Mayur A K
Nykaa Man - Incomplete package recieved Closed
I ordered a rare rabbit suit worth Rs ****. All i received was the pant and no suit or blazer with it. I raised a return request and took a photo and video of the entire incident. The package came in a small packaging which anyways made me susp...
Dec 01, 2025 by Martini spaces
Nykaa Man - Returned but funds not received Closed
The product was collected by your delivery partner, yet instead of processing my refund, your system wrongly marked the return as cancelled. This is not only misleading but also shows a shocking lack of accountability on your part. After mul...
Oct 28, 2025 by Om singh
Nykaa Man - Return not accepted Closed
I have ordered a pair of Crocs Classic Clogs blue men size * order id NYK-*********-******* from Nykaamen on May * **** and I have received the item on * May ****. But on opening I found that I have received a different item and immediately I h...
May 07, 2025 by Sigil Francis
Nykaa Man - 9900 Closed
I want to return the perfume worth ****rs but they are denying it so I want to return it n refund asap...
Dec 20, 2023 by reeshma gani
