Amazon
- Counterfeit product delivered Open
Nandhini Natarajan filed this complaint against Amazon on Dec 22, 2020
I ordered a iLife robot vacuum on Amazon from a seller for **,*** on Aug ** and received the product on **th Aug. The return window expired in ** days on Sept *th. And the product stopped working shortly afterwards. On contacting Amazon, they asked to reach out to manufacturer as it has * yr warranty. The manufacturer has however refused service claiming Amazon is not authorized to sell this product and that it is a refurbished product being sold illegally. They have provided a service denial letter on their letterhead providing all these details. Amazon however refuses to take any remedial action and refund the purchase.
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Resolution Demanded:
Refund / Credit for purchase
Amazon
Resolved
Frustrated? File a Complaint
Oyo Hotel
"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."
Nithin Das
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