ZoomCar
- Couldn t find car Closed
Rohit Bhatia filed this complaint against ZoomCar on Oct 22, 2023
I didn't use your car because I couldn't find it at the given location. I arrived at the location at *:** pm and attempted to contact the host through the app until *:** pm. Unfortunately, there was no direct number provided to contact the host or your customer care support. I tried to reach the host more than ** times, but each time, either the call failed, or the answering machine suggested trying later. This was my first time using your services, and to be honest, it will also be my last. It was a horrible experience, and I certainly won't be recommending Zoom Car to anyone. My whole trip plan was ruined because of them, and I had to book a taxi at the last moment, incurring a higher fare due to the last-minute changes. I have a screen recording of my mobile while calling the host and would be happy to provide it for your reference. I request a full refund and hope for a prompt resolution to this issue.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
ZoomCar
Resolved
Frustrated? File a Complaint
Pepperfry.com
"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."
Kaushik Mandal
Related Complaints
ZoomCar - Amount not refunded Closed
At zoom app we booked a car for driving and the payment of rupees *,*** has been fully paid after that we called through zoom app the owner of the car has not been available on that day, however he put his car availability on zoom app so that o...
Apr 12, 2026 by Saravanan
ZoomCar - Urgent vehicle not returned after booking end no support from zoomcar Closed
am a host on Zoomcar and my vehicle (UP**AL****) was booked under Booking ID JPSNK*ENX. The booking has already ended, but the vehicle has still not been returned by the guest. Earlier, the guest was continuously extending the booking for multi...
Mar 24, 2026 by SHISHIR YADAV
ZoomCar - Refund not received Closed
I book the car but when we reach at the location the car owner refuses to give the car we make our expense to reach at their location and there we didn’t receive the car after that I complained to customer care they said cancel the booking u ...
Jul 20, 2025 by Devansh Purwar
ZoomCar - Refund and unverified account Closed
I signed up in Zoomcar App and booked a self driven carl. after paying **** rupees but despite submitting the valid driving license Aadhaar card and OTP everything, The app showed that my account was unverified. Immediately I contacted the help...
Jun 18, 2025 by Suraj Jaiswal
ZoomCar - Zoom car cheating Closed
I am booking a rent a car via ZoomCar app ,**.**.**** to **.**.**** booking date Am go to pickup car kims hospital benguluru parking area,am near to car try to unlocking car but app server down am not open the car ,I am trying to many tim...
Nov 26, 2024 by JINOOP T R
